Member ekunzendorf Posted August 15, 2016 Member Report Share Posted August 15, 2016 Hello! I am having an issue with our floating licenses of 3D Coat. 4.5.40 and 4.7 are crashing on startup while 4.5.23 runs fine. On startup, the interface just quits BOOM. I get the load screen, then the interface window comes up briefly, then it shuts off. Machine specs are: iMacs Retina 5k 27 inch late 2015 3.2 Ghz Intel i5 16 GB Ram 1867 MHz DDR3 AMD Radeon R9 M390 2048 MB I have attached the crash report. Excelsior! Eric Kunzendorf Jacksonville University ekunzen@ju.edu 3DCoatCrashReport.txt Quote Link to comment Share on other sites More sharing options...
Carlosan Posted August 15, 2016 Report Share Posted August 15, 2016 Hi ! Please download the latest 4.7.07 for OS X from here: http://www.3d-coat.com/~sergyi/3D-CoatV4-7-07.dmg Quote Link to comment Share on other sites More sharing options...
SERGYI Posted August 16, 2016 Report Share Posted August 16, 2016 17 hours ago, ekunzendorf said: I am having an issue with our floating licenses of 3D Coat. 4.5.40 and 4.7 are crashing on startup while 4.5.23 runs fine. 1. Make sure that under "System Preferences > Users & Groups > Current User" the account type is "Admin". If it is not try to run 3D-Coat as admin. Inside "Terminal" do: $ sudo /Applications/3D-CoatV4-7/3D-Coat.app/Contents/MacOS/3D-Coat 2. Remove folder "/Applications/3D-CoatV4-7". Remove (or backup) folder "~/3D-CoatV47". Reinstall 3D-Coat from here:http://www.3d-coat.com/~sergyi/3D-CoatV4-7-07.dmg 3. Regarding Mac issues please contact me directly "support DOT linux AT 3dcoat DOT com". Please send me log file "~/3D-CoatV47/Log.txt". Quote Link to comment Share on other sites More sharing options...
Member ekunzendorf Posted August 16, 2016 Author Member Report Share Posted August 16, 2016 Hi Sergyi and Carlosan, Thank you SO much for your prompt responses! Carlosan, I installed 4.7.7 and it worked. I did have to restart one of the machines and re-point the licenses to our license server, but everything worked like a charm. Sergei, I did delete the previous 4.7.6 folder and reinstalled on three machines. Strangely, 2 of the machines worked perfectly from the install while the other machine did the same type of crash until I restarted it; then it worked fine! BTW, you folks did a BRILLIANT job with the license server! It is the EASIEST license server arrangement I've ever worked with. Excelsior! Eric Kunzendorf Jacksonville University Quote Link to comment Share on other sites More sharing options...
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