Try going to your member profile page: https://pilgway.com/member/profile
The upgrade button SHOULD appear there, but under 2 basic conditions.
- Your maintenance period is already over.
- A new downloadable version was made available after your last day of maintenance.
In theory, the button should appear then. That grayed out button and “already in the cart” message seems to appear after you upgraded from v4, at least that’s how it was for me. Again, try the link I just posted above and login with your credentials. You should be fine as long as you meet the criteria I listed.
IF it doesn’t and you still have problems, try e-mailing them at sales@pilgway for some help. That seems to have helped 99% of people in your situation.
Just a word of caution: you might want to read a few of the various, similar threads here on the forums such as mine (https://3dcoat.com/forum/index.php?/topic/28538-solved-looking-for-another-12-months-of-updates-how-long-does-it-usually-take-for-the-upgrade-option-to-appear/)
If nothing else, it gives you a few ideas of how to handle the situation and how NOT to handle it too.
ONE LAST NOTE: Be patient. Pilgway is in Ukraine and you may have a large time difference to contend with. In my case, there’s a 7 hour difference with them being ahead. They also don’t seem to work/reply on the weekend either. Just try to remain calm, patient, understanding, and at all times polite. It may take you a few back and forth exchanges to sort things out, but most people report positive experiences and results. You should be fine, should you have to contact them directly.