Jump to content
3DCoat Forums

stas3dc

Custodian
  • Posts

    35
  • Joined

  • Last visited

Profile Information

  • Gender
    Male

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

stas3dc's Achievements

Neophyte

Neophyte (2/11)

  • Great Support Rare

Recent Badges

10

Reputation

7

Community Answers

  1. Hello, can you please write an email to sales@3dcoat.com and indicate the email of your Pilgway account there. We will make a special offer manually for you.
  2. Hello, please write an email to sales@3dcoat.com and indicate which email did you use for the purchase of 3DCoat. We will solve problems with the upgrade for 45 Euro. There should not be problems. Concerning free updates. In all our 3DCoat versions there can be some bugs, and we try to solve that problems. We have this disclaimer in our EULA: 5. DISCLAIMER ANDREW SHPAGIN PROVIDES THE SOFTWARE AS-IS WITH ALL DEFECTS AND FAULTS. ANDREW SHPAGIN DISCLAIMS ALL WARRANTIES TO ANY MATTER. ANDREW SHPAGIN IS NOT LIABLE TO YOU FOR ANY LOSS, DAMAGE OR DETRIMENT. THIS CLAUSE OF THE EULA IS VALID ANY TIME AND IT WILL APPLY EVEN IN THE BREACH OF THE EULA. I think any software has a disclaimer in the EULA. All customers should agree with the EULA if they use the software.
  3. Hello, the current 3DCoat 2024.12 build is not considered as stable , that is the reason why Update Manager hasn't prompted to update. Please download 3DCoat 2024.12 from the website and then, after the release of 3DCoat 2024.13, Update Manager will prompt to update.
  4. Hello John, you should do nothing now; if you have permanent 3DCoat 2023 license, your current 3DCoat 2023 license is enough to use permanently all 3DCoat 2024.xx versions released before the same day of July 2024 (the same day of July 2023 when you made the purchase of 3DCoat 2023)
  5. Hello, my name is Stanislav, I am a director at Pilgway LLC. Today I just saw this thread. I am sorry for all that stuff. The guy who is in charge of answering users' questions was ill some time ago and maybe that influenced your problem. I am sure we need to refund you the latest purchase of the full license. I sent you an email and gave my Skype nickname there. Please call me on Skype. Let's talk, please explain the problem and I will do my best to solve it.
  6. I am sorry for the delay in answering. The situation is very simple - you do not have the upgrade button because we did not make any new version after the 20th of July in the Download section. We put v2023.25 on 19 July to Download section and that is the reason you can use it. But we did not make any new version in the Download section after 20th of July. Please understand the logic - in order to make the upgade for some money (45 Euros), you need to have some new version to upgrade to. Because the last version v2023.25 is already available for you for free. When we will put the next version in the Download section (it can be v2023.26 or v2023.27 or v2023.28... and not just new beta on the Forum) AFTER your free upgrades date - the 20th of July - THEN the upgrade button will appear in your account. It can take even two or three weeks after your date - the 20th of July - but only after that the Upgrade button will appear. You lose nothing - you can still use the latest version available in the Download section. And when the new version appears in the Download section after your 12 months free upgrades period expires - then the Upgrade button will appear in your account.
  7. Please uninstall first your current license . Then please run 3DCoat one more time and make the login from 3DCoat or download your license file from your account and then upload license file inside 3DCoat.
  8. Hello Hans Christian, the upgrade price from 3DCoat 2022 will be 45 Euro, but from 3DCoat V4 will cost 89 Euro for V4 Prof and 230 Euro from V4 Amateur.
  9. Hello Hans Christian. We do not have the option for 3DCoat 2022 upgrade if your 12 months free upgrade term is still going on because we do not sell maintenance itself. We sell only licenses for the ready stable releases in the Download section ( with subsequent 12 months of free upgrades as a gift - but that is not equivalent to the sale of maintenance from the law perspective ). Please find more explanations here https://3dcoat.com/documentation/manual/getting-started/activating-3dcoat/ . That is why you cannot make the upgrade of your 3DCoat 2022 now. Now you can download 3DCoat 2023.09 and use it. You will be able to make the upgrade to the nearest stable build after your free upgrade term is finished. The sale is going on for the people who have finished 12 months free upgrade term. Sincerely, Stanislav.
  10. Hello Richard, it's impossible to make the upgrade from 3DCoat to 3DCoatTextura, only vice versa. So, you can make the upgrade to 3DCoat 2023 with the one payment or via the Rent-to own option.
  11. Hello Andrew - when the next stable build (not beta on the forum) will be available in the Download section (https://3dcoat.com/download/?download=windows) after your free yearly update cycle the upgrade offer will appear automatically in your account. The logic is the following - we sell the upgrade - we do not sell just the maintenance officially. We sell license for the last stable build. 12 months of free upgrades after the last upgrade is just our gift. So if you want to buy the upgrade, you should have something available to buy. So there should be at least one stable build (not beta on the forum) in the Download section which you could not download during your free yearly update cycle. Now 3DCoat 2022.39 is the latest stable build in the Download section, which was still within your yearly update cycle (as you wrote). That is the reason why you can not make the upgrade. So please wait a little bit when we make the next stable build in the Download section. I hope that will be this week. After that the upgrade offer will appear automatically in your account.
  12. The extra module for export/import of .iges curves will be available in approx several months. Another extra module will be Moulding tool - the tool for preparation of Moulding forms from the 3D model.
  13. Practically, you will be able to buy another license for 3DCoatTextura as they will be sold as different separate applications, but there is no need for that. 3DCoatTextura will have only 2 rooms of 3DCoat - Painting and Rendering
  14. Yes, of course, curve modelling tools will be integrated into the normal version. The only exclusion is Iges curves Export/Import - that will be in a separate Extra module #1, Moulding forms tool will be in Extra Module #2
×
×
  • Create New...