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3DC Support

3D-Coat Developer
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Everything posted by 3DC Support

  1. Thanks for the question, Mike. Think I understand what you're trying to ask, correct me if I'm wrong:) The 12-month time period for free updates is the main factor here - whatever comes out within that time you get at no extra charge. So, if a 'beta' feature turns into release within this period, you get it for free. If a feature is in beta and turns into release only after your 12-month period expires though, you can get it as part of a new 12-month package at the cost of 45 euros. Essentially, after your 12-month update period expires you have another 12 months to opt to buy a new update package at that same price, so you can choose the best moment to do that (based on your preferred feature set, the program's performance, releases etc.) Hope that makes sense.
  2. Don't worry for the release cycle - you get 12 months of free updates included, starting from the date of purchase, so if the next version, say 2022 in our case, comes out at any point within this time frame, you get it included for free. And, by the way, we do plan to release 3DCoat 2022 within the next month or two. Currently putting things together and will be shipping it as soon as ready to launch. Stay tuned for further official announcements with the details.
  3. Thanks for sharing the idea, Ratchet! We'll add it to the wishlist.
  4. Thanks. We have it all sorted out now. Please, check out our email response.
  5. No, we need to transfer the license from the original email address to your account then. Please, drop us a message to support@3dcoat.com, we need to know that original email address and your current email address, please.
  6. Sounds like you have this resolved Lululee! Just in case you need any further assistance, please, let us know. For example, if the new license wouldn't get linked to your account etc.
  7. Try voxelizing your model to 5-10 million polys and then apply regular export. Decimation to 500k polys ensures excellent detailing for printing. You can also try decimating to 1mln.
  8. Apparently you're exporting for printing, however the model dimensions in mm seem too big for the export to digest, which results in the crash due to lack of memory at the time of export. Please, double-check the dimensions of your model and make sure those are reasonable for the printing. For example, like 200*200*200 mm. Please, let us know if that helps.
  9. Hi Steffen, Thanks for your feedback. Please, drop us a message with more details as to what specifically makes your current experience bad compared to the V4.9, so we could relay it internally and try to find a solution to resolve that. Apologies for the possible inconveniences. In the meantime, you can still use your V4 key and the builds, those should be downloadable from your account at www.pilgway.com.
  10. Please, drop us an email to sales@3dcoat.com and we'll assist you with the login/purchasing process.
  11. That 'deactivation' warning refers to the Beta Tools in V4 only. The license itself and so as all the standard V4 toolset will be fully in force, don't worry..
  12. Sure, and we agree. Also, adding the Floating solution to the Individual license options looks like a necessary step.
  13. Don't have an answer yet, to be honest. But we'll discuss internally if we could technically provide an option better than two separate licenses for simultaneous use. For the moment, for your own use, you can install one and the same license on two computers and run the program on both, but not simultaneously.
  14. Thanks for your request. First off, there're no Floating licenses for individual use as of today - that solution was designed for companies, where multiple users could use 3DCoat at alternate times under one and the same 'seat'. The Floating license also requires a local server setup, which manages the use of the 3DCoat license accross the computers connected. If your target is to have 3DCoat run on two computers simultaneously, you'd need to have two 'seats', which essentially means two license keys. Which in turn, makes it an expensive way to proceed. Therefore, as of today, we don't have a fitting and affordable solution for your case as the only way to make it work is to have two full licenses on hands. We'll think about such an option, if a better solution could be implemented. For the moment though, the path described above would be the only one to achieve your goal.
  15. We apologize for the long wait to resolve your request. Please, check your mailbox, we have just sent you a message.
  16. Thanks a lot for your feedback and words of support Andrew, we much appreciate it! Please, let us know if you have any further questions or requests.
  17. The 2021 license is platform-independent, so you can essentially upgrade one license key to the 2021 version and use it at alternative times on two machines. However, if you need a simultaneous use on two machines, then both keys need to get upgraded to 2021 so you have two independent serials. Just to be clear, there's no obligatory yearly maintenance fee imposed: once you get the 2021 license you receive 12 months of free program updates. With that you can continue using your latest upgraded version then for as long as you wish without paying for another 12 months of updates. If you want to keep your 3DCoat more or less constantly up-to-date, your upgrade window would work as follows: Initial date of purchase + 12 months = free program updates; buying 12 months of program updates at any time from 13th month until 24th month since the initial date of purchase = 40 eur; the date of this purchase now becomes your 'new initial date of purchase' and the rule of cl. 1 above applies again; buying 12 months of program updates at any time after 24 months since the initial date of purchase = 90 eur; the date of this purchase now becomes your 'new initial date of purchase' and the rule of cl. 1 above applies again; therefore, you don't have any strict maintenance window to miss. Secondly, even if you upgrade a few years after, you will not be forced to pay higher price for all future updates: whenever you decide to get upgraded, we treat it as your 'new initial date of purchase' and the rules described in cl.1-2-3 apply gradually, depending on the date you purchase the 12 months of program updates next time. So, we tried to develop a policy of upgrades that would be non-intrusive and flexible enough. It would be interesting to hear your feedback on that approach. Please, let us know if you have any further questions or concerns.
  18. Hi Thomas, please check your email, we should have the issue sorted out now. Apologies for the inconveniences.
  19. Still no set date here as we are finalizing the release... we should have more clarity on it within the next couple weeks. Keep you posted!
  20. Thanks for asking the questions. Yes, the upgrades from Amateur to Professional at this point also qualify for a free 3DCoat 2021 Individual license. To make it a fair policy towards everyone, we plan to keep the standard price for upgrades from Amateur to 2021 Individual at the level of current upgrades from Amateur to Pro, i.e. $280. Temporary discounts related to holiday sales or special offers are also possible, just the same as it's been happening to-date. So, it's up to you to decide at which point you'd like to upgrade. If you are happy to wait until the best discounted pricing is offered, that'd be the ideal scenario probably. Otherwise, it wouldn't make much difference to upgrade now or at a later point.
  21. Are you using the latest Beta build? We have extended that timeline for Beta tools till March there.
  22. Note: 'Simultaneous Usage', which means only 1 computer at a time. You can install the program on more than 1 computer though.
  23. @teao Yes, according to our terms of use, you are allowed to run the program under the same serial key on more than 1 device, as long as you do that at alternate times, i.e. only one computer at a time. Otherwise, your serial key would get blocked. Therefore, you can easily buy and use it on one computer and then install the program on a new computer when you have it. Use Help -> Uninstall license to remove your serial key from the old install, if you no longer plan to use it there.
  24. Please, check your mailbox for a message from sales@3dcoat.com that was sent about 10 hours ago. We've been able to track down your license and resolve the issue.
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