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3DC Support

3D-Coat Developer
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Everything posted by 3DC Support

  1. 3DC Support

    2021 Q1

    Still no set date here as we are finalizing the release... we should have more clarity on it within the next couple weeks. Keep you posted!
  2. Thanks for asking the questions. Yes, the upgrades from Amateur to Professional at this point also qualify for a free 3DCoat 2021 Individual license. To make it a fair policy towards everyone, we plan to keep the standard price for upgrades from Amateur to 2021 Individual at the level of current upgrades from Amateur to Pro, i.e. $280. Temporary discounts related to holiday sales or special offers are also possible, just the same as it's been happening to-date. So, it's up to you to decide at which point you'd like to upgrade. If you are happy to wait until the best discounted pricing is offered, that'd be the ideal scenario probably. Otherwise, it wouldn't make much difference to upgrade now or at a later point.
  3. 3DC Support

    Beta Tools Switching Off

    Are you using the latest Beta build? We have extended that timeline for Beta tools till March there.
  4. 3DC Support

    Buying an amateur licence

    Note: 'Simultaneous Usage', which means only 1 computer at a time. You can install the program on more than 1 computer though.
  5. 3DC Support

    Buying an amateur licence

    @teao Yes, according to our terms of use, you are allowed to run the program under the same serial key on more than 1 device, as long as you do that at alternate times, i.e. only one computer at a time. Otherwise, your serial key would get blocked. Therefore, you can easily buy and use it on one computer and then install the program on a new computer when you have it. Use Help -> Uninstall license to remove your serial key from the old install, if you no longer plan to use it there.
  6. 3DC Support

    Still waiting for my serial number

    Please, check your mailbox for a message from sales@3dcoat.com that was sent about 10 hours ago. We've been able to track down your license and resolve the issue.
  7. 3DC Support

    [Fixed] Upgrade Licence issue

    Just to confirm, both cases have been resolved now.
  8. 3DC Support

    [Solved] Upgrade to 2021 option

    We want to announce the pricing along with the new website we're working on, that's why there's a bit of mystery behind all this right now, sorry:) In any case, the upgrade from V4 Pro to 2021 Individual is expected to cost 89 euros or less, depending on the time when you purchased.
  9. 3DC Support

    3DCoat Christmas Offers until January 7, 2021

    Apologies for any possible confusion regarding the upgrading from V4 to 2021, the upgrade pricing will be announced together with the new website we're working on. But you can expect the upgrade from V4 Professional to 2021 Individual to cost no more than 89 euros.
  10. Добрый день! Спасибо за высказанные пожелания по добавлению новых функций в программе. Передали Ваши пожелания программистам.
  11. Sometimes the system would put 'read only' attribute to the folder created by 3DCoat (we don't do it on the side of the program), it could be forced by the malware protection program or other internal security software installed. So, in this case the recommendation would be to try to manually remove the 'read only' tick on the '3D-CoatV49' folder. Please, try the following steps (at least we hear that helped other users with similar problem): 1) Create the file coat_data_path.txt in the installation folder. Place the string D:/3D-CoatV49/ No carriage return at the end! 2) Move all files from C:/...documents/ to D:/3D-CoatV49/ 3) clear "read-only" status in the main and all sub-directories. 3) Run 3D-Coat and check if all is directed to the new folder now
  12. 3DC Support

    3DCoat 2021 Coming Soon & Special Offers

    Thanks for highlighting the issue. We've reported it to our engineers, it's on their radar, and Andrew is aware of your problem, as you mentioned. So hopefully a solution is found shortly.
  13. 3DC Support

    Black Friday Amateur

    We'll have a 10% off on new Amateur licenses purchased within the upcoming Black Friday sales.
  14. 3DC Support

    3DCoat 2021 Coming Soon & Special Offers

    Thanks for your support too, Kenmo!
  15. 3DC Support

    3DCoat 2021 Coming Soon & Special Offers

    Apologies for no specific information provided officially yet. We're planning to announce all the details on the new 3DCoat's website within the next few weeks. Regarding the upgrade pricing question, if you own a 3DCoat V4 Professional license purchased more than a year ago, your upgrade to 3DCoat Individual is expected to cost no more than 89 euros. Please, let us know if we could help with any other info at this point.
  16. 3DC Support

    Yearly Pricing Model?

    Thanks for your interest in 3DCoat 2021, it’s going to be a big release for us, especially that on top of the traditionally strong and improved 3DCoat’s toolset, like sculpting, retopo, UVs etc, we’ll introduce a bunch of new instruments, such as nodes editor, curves, low-poly modeling, new brush engine, strong new renderer and more. All that combined should make 3DCoat an all-in-one solution for any 3D-art needs. Now, regarding your question about the release and subsequent upgrades, we’re still having internal discussions, but our thinking is as follows: with the purchase of a permanent license (yes, we will continue to sell permanent licenses which never expire) each user will receive free program updates for a certain period of time. Most logical would be to limit that by 365 days following the date of purchase. Within those 365 days you will have free updates. And for those users who want to continue updating their program, we would charge a small fee to extend that free updates period. We’re considering a fee of 40-45 euros for the latest build with new 12 months of free updates if you purchased more than a year and less than 2 years ago. And for those who purchased over 2 years ago, the latest build with new 12-month free upgrades would cost no more than 89 euros (even if you purchased 5 years ago). Just to be clear, that upgrade fee is optional and it’s fully up to you if and when you want to get those upgrades. As 3DCoat’s functionality grows, that fee for program updates is a forced move for us to be able to effectively continue developing and supporting the program. We understand that such a fee may look a negative move, therefore our intention is to introduce a very reasonable fee, which could be acceptable for our clients, yet able to support our continued development. Please, let us know your thoughts.
  17. We tried to reach you by email, but it bounced back, so not sure you received the message. Just in case, here's the answer: --- We can see you purchased 3DCPrinting license, while trying to activate it on 3DCoat trial install. Please, note 3DCoat and 3DCPrinting have different installation builds. Both are available as trials from our Download section. Please, install the 3DCPrinting trial and apply your serial key to it. Should make it work then.
  18. 3DC Support

    [Fixed] 3d connexion space navigator rotate center

    Are you under MacOS or Windows?
  19. 3DC Support

    Call for 3DCoat Tutors/Instructors

    Hi guys, Now and then we receive requests from various businesses to help them with 3DCoat training of their employees. We therefore are calling for those experienced 3DCoat users who are willing to potentially be involved in such training as instructors. If you're interested, please drop us a note to sales@3dcoat.com. Make sure to mention the info as follows: 1. Your name 2. Your experience with 3DCoat 3. Your location 4. Your contact details 5. Any additional info that may be relevant We'll be happy to put you on the list and get in touch once the opportunity of collaboration appears.
  20. 3DC Support

    Standalone upgrade process?

    Hi Gary, For the moment, you need to download the new updates from our site manually and get those installed, yes. Unless you want to follow every Beta version coming out, you can do those updates at your convenience.
  21. 3DC Support

    PBR Smart Materials Store Beta !

    Hi all! Following your requests, we introduce a one-time purchase pack of credits available at our Smart Materials Store. Pay once and pick the materials you need most with the Basic Pack available now! Check out the details here: http://materials.3dcoat.com/buy
  22. 3DC Support

    New tutorial: General sculpting workflow

    Thanks for sharing! Also posted this on our Twitter: https://twitter.com/3DCoatOfficial
  23. 3DC Support

    Venus - Personal Artwork

    Thanks for sharing your work Taros!
  24. 3DC Support

    PBR Smart Materials Store Beta !

    Thanks for sharing your feedback Falconius, the tags idea looks reasonable indeed. We'll discuss internally what could be done to improve that.