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3DC Support

3DCoat Developer
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Everything posted by 3DC Support

  1. Please, check your mailbox for a message from sales@3dcoat.com that was sent about 10 hours ago. We've been able to track down your license and resolve the issue.
  2. We want to announce the pricing along with the new website we're working on, that's why there's a bit of mystery behind all this right now, sorry:) In any case, the upgrade from V4 Pro to 2021 Individual is expected to cost 89 euros or less, depending on the time when you purchased.
  3. Apologies for any possible confusion regarding the upgrading from V4 to 2021, the upgrade pricing will be announced together with the new website we're working on. But you can expect the upgrade from V4 Professional to 2021 Individual to cost no more than 89 euros.
  4. Добрый день! Спасибо за высказанные пожелания по добавлению новых функций в программе. Передали Ваши пожелания программистам.
  5. Sometimes the system would put 'read only' attribute to the folder created by 3DCoat (we don't do it on the side of the program), it could be forced by the malware protection program or other internal security software installed. So, in this case the recommendation would be to try to manually remove the 'read only' tick on the '3D-CoatV49' folder. Please, try the following steps (at least we hear that helped other users with similar problem): 1) Create the file coat_data_path.txt in the installation folder. Place the string D:/3D-CoatV49/ No carriage return at the end! 2) Move all files from C:/...documents/ to D:/3D-CoatV49/ 3) clear "read-only" status in the main and all sub-directories. 3) Run 3D-Coat and check if all is directed to the new folder now
  6. Thanks for highlighting the issue. We've reported it to our engineers, it's on their radar, and Andrew is aware of your problem, as you mentioned. So hopefully a solution is found shortly.
  7. We'll have a 10% off on new Amateur licenses purchased within the upcoming Black Friday sales.
  8. Apologies for no specific information provided officially yet. We're planning to announce all the details on the new 3DCoat's website within the next few weeks. Regarding the upgrade pricing question, if you own a 3DCoat V4 Professional license purchased more than a year ago, your upgrade to 3DCoat Individual is expected to cost no more than 89 euros. Please, let us know if we could help with any other info at this point.
  9. Thanks for your interest in 3DCoat 2021, it’s going to be a big release for us, especially that on top of the traditionally strong and improved 3DCoat’s toolset, like sculpting, retopo, UVs etc, we’ll introduce a bunch of new instruments, such as nodes editor, curves, low-poly modeling, new brush engine, strong new renderer and more. All that combined should make 3DCoat an all-in-one solution for any 3D-art needs. Now, regarding your question about the release and subsequent upgrades, we’re still having internal discussions, but our thinking is as follows: with the purchase of a permanent license (yes, we will continue to sell permanent licenses which never expire) each user will receive free program updates for a certain period of time. Most logical would be to limit that by 365 days following the date of purchase. Within those 365 days you will have free updates. And for those users who want to continue updating their program, we would charge a small fee to extend that free updates period. We’re considering a fee of 40-45 euros for the latest build with new 12 months of free updates if you purchased more than a year and less than 2 years ago. And for those who purchased over 2 years ago, the latest build with new 12-month free upgrades would cost no more than 89 euros (even if you purchased 5 years ago). Just to be clear, that upgrade fee is optional and it’s fully up to you if and when you want to get those upgrades. As 3DCoat’s functionality grows, that fee for program updates is a forced move for us to be able to effectively continue developing and supporting the program. We understand that such a fee may look a negative move, therefore our intention is to introduce a very reasonable fee, which could be acceptable for our clients, yet able to support our continued development. Please, let us know your thoughts.
  10. We tried to reach you by email, but it bounced back, so not sure you received the message. Just in case, here's the answer: --- We can see you purchased 3DCPrinting license, while trying to activate it on 3DCoat trial install. Please, note 3DCoat and 3DCPrinting have different installation builds. Both are available as trials from our Download section. Please, install the 3DCPrinting trial and apply your serial key to it. Should make it work then.
  11. Hi guys, Now and then we receive requests from various businesses to help them with 3DCoat training of their employees. We therefore are calling for those experienced 3DCoat users who are willing to potentially be involved in such training as instructors. If you're interested, please drop us a note to sales@3dcoat.com. Make sure to mention the info as follows: 1. Your name 2. Your experience with 3DCoat 3. Your location 4. Your contact details 5. Any additional info that may be relevant We'll be happy to put you on the list and get in touch once the opportunity of collaboration appears.
  12. Hi Gary, For the moment, you need to download the new updates from our site manually and get those installed, yes. Unless you want to follow every Beta version coming out, you can do those updates at your convenience.
  13. Hi all! Following your requests, we introduce a one-time purchase pack of credits available at our Smart Materials Store. Pay once and pick the materials you need most with the Basic Pack available now! Check out the details here: http://materials.3dcoat.com/buy
  14. Thanks for sharing! Also posted this on our Twitter: https://twitter.com/3DCoatOfficial
  15. Thanks for sharing your work Taros!
  16. Thanks for sharing your feedback Falconius, the tags idea looks reasonable indeed. We'll discuss internally what could be done to improve that.
  17. Hi C, Thanks for choosing 3DCoat, hope you've been enjoying it so far. There's plenty of retopology videos you can find online. Here's a few:
  18. We tried, but it was stable. We were using File->Import for vertex painting/big reference. What method do you use?
  19. Thanks for the expressed feedback and ideas! That has been implemented in v4.8.34 available for download already.
  20. Hi arumiat, Import that sub-meshes for per-pixel painting, then go to UV reem, unwrap, apply, then export from paint room.
  21. Thanks for the ideas expressed! We are preparing a similar solution, all actions will be written to the script, you can modify it and remake scene using the updated script.
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