New Member rashedal Posted December 26, 2015 New Member Report Share Posted December 26, 2015 I have just recently installed 3D-Coat on my Windows 7 Laptop but it refuses to open! The Splash screen will not even load! I have tried multiple re-installs and have deleted the 3D-Coat Folder in the My Documents folder... Please help!! Thanks, Rashed Quote Link to comment Share on other sites More sharing options...
Contributor Michaelgdrs Posted December 26, 2015 Contributor Report Share Posted December 26, 2015 Really strange. Can you share a bit more info about your system please? Quote Link to comment Share on other sites More sharing options...
Reputable Contributor AbnRanger Posted December 26, 2015 Reputable Contributor Report Share Posted December 26, 2015 I have just recently installed 3D-Coat on my Windows 7 Laptop but it refuses to open! The Splash screen will not even load! I have tried multiple re-installs and have deleted the 3D-Coat Folder in the My Documents folder... Please help!! Thanks, Rashed Update your graphic card drivers, because you'd be really surprised how often bad drivers cause issues with 3D Coat. The other consideration is what brand of video card are you using? Nvidia, AMD or is your laptop using a built-in graphics chip? If it's not NVidia, do not try to use the Cuda version. It is strictly for Nvidia cards, as CUDA is their proprietary technology. The other consideration is installing the DX version you are prompted to upon initial installation. I believe 3D Coat still uses DX9. Even if you already have DX11 installed in your Windows OS, it doesn't matter. You still need to install that DX version it links to. Another thing that might help...as I have had this happen to me before, when installing on a new PC...is you may have to reboot your PC if that happens. This shouldn't be a repeating problem, but I have had something like this happen once or twice over the past several years. Rebooting usually fixes the issue (probably something to do with Windows as it has it's share of glitches...it's giving me a hard time right now, with my Wacom tablet and Firefox). Quote Link to comment Share on other sites More sharing options...
Contributor Michaelgdrs Posted December 26, 2015 Contributor Report Share Posted December 26, 2015 Dont even bother to post additional info rashedal , just follow what Don says. Quote Link to comment Share on other sites More sharing options...
Advanced Member JoseConseco Posted December 27, 2015 Advanced Member Report Share Posted December 27, 2015 Just add 3d coat to exclude list in your anti-virus software. It should fix your problem. Quote Link to comment Share on other sites More sharing options...
New Member rashedal Posted December 27, 2015 Author New Member Report Share Posted December 27, 2015 Hi Guys and thank you for your quick responses; unfortunately this is happening on a laptop which I just restarted... I have updated all drivers and have disabled all antivirus on my system but still no luck My system Specs are... Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255) Language: English (Regional Setting: English) System Manufacturer: Hewlett-Packard System Model: HP Pavilion 15 Notebook PC BIOS: InsydeH2O Version 03.73.06F.11 Processor: Intel® Core i5-4288U CPU @ 2.60GHz (4 CPUs), ~2.6GHz Memory: 8192MB RAM Available OS Memory: 8126MB RAM --------------- Display Devices --------------- Card name: Intel® Iris Graphics 5100 Manufacturer: Intel Corporation Chip type: Intel® Iris Graphics Family DAC type: Internal Device Key: Enum\PCI\VEN_8086&DEV_0A2E&SUBSYS_227E103C&REV_09 Display Memory: 1824 MB Any ideas guys? I have also tried running all versions of 3D-coat available... Cuda/non Cuda ect... Quote Link to comment Share on other sites More sharing options...
New Member rashedal Posted December 27, 2015 Author New Member Report Share Posted December 27, 2015 Not sure if this may help, but I opened task manager in order to see if 3D coat was booting when I opened it and a process does open for 3D-Coat.. along with Werfault(Windows error Reporting) then both processes dissapears. Quote Link to comment Share on other sites More sharing options...
Javis Posted December 27, 2015 Report Share Posted December 27, 2015 Hi rashedal! That Intel video card is likely the culprit of your troubles. I've had similar issues in the past with Intel video cards. If you could try one more build though just in case that would be cool. Try using the 32bit DX Simple (Non-CUDA) version. But before installing it be sure to uninstall and remove and folders left behind in my docs. Reboot and then install the build mentioned above. Hopefully it helps, but I am not sure. Intel cards don't do week with 3D tools. Good luck! Sent from my SM-G900P using Tapatalk Quote Link to comment Share on other sites More sharing options...
New Member Solution rashedal Posted December 27, 2015 Author New Member Solution Report Share Posted December 27, 2015 Hi guys! I upgraded my OS to Windows 8.1 and 3D-Coat is now fully functioning! 1 Quote Link to comment Share on other sites More sharing options...
Contributor Michaelgdrs Posted December 27, 2015 Contributor Report Share Posted December 27, 2015 Thank you for letting us know rashedal , much appreciated. Quote Link to comment Share on other sites More sharing options...
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