ErinK 0 Report post Posted December 1, 2016 I was working on a project that my coworker had started. I was doing some minor repainting and then going to add some smart materials. When I clicked on a leather based Smart Material, it produced the screen below. I double checked, and it crashed on other smart materials are clicked on too. I've opened other projects, and it does not crash. So it is specific to this particular file. Any ideas or help? Let me know if I need to provide more information and I'll do my best. Share this post Link to post Share on other sites
Carlosan 2,465 Report post Posted December 1, 2016 Hi ! Can you try the latest version ? Share this post Link to post Share on other sites
Yarogor 1 Report post Posted December 14, 2016 Got similar problem - when I click on custom smart material - 3d-coat crashes. Without any error screens. Tried on 4.711 and 4.7.13 - same thing. My system MacOs Sierra 10.12.1 (16B2555) iMac (Retina 5K, 27-inch, Late 2014) CPU 4 GHz Intel Core i7 RAM 32 ГБ 1600 MHz DDR3 GPU AMD Radeon R9 M295X 4096 МБ Share this post Link to post Share on other sites
Carlosan 2,465 Report post Posted December 14, 2016 hi. please test latest release. ty Share this post Link to post Share on other sites
Yarogor 1 Report post Posted December 15, 2016 10 hours ago, Carlosan said: hi. please test latest release. ty Is there newest version than 4.7.13 for Mac? As I said - I use 4.7.11 and 4.7.13 with same result. Share this post Link to post Share on other sites
Carlosan 2,465 Report post Posted December 16, 2016 Mac OS X [4.7.16]: http://www.3d-coat.com/~sergyi/3D-CoatV4-7-16.dmg Share this post Link to post Share on other sites
Yarogor 1 Report post Posted December 16, 2016 13 minutes ago, Carlosan said: Mac OS X [4.7.16]: http://www.3d-coat.com/~sergyi/3D-CoatV4-7-16.dmg Thx. But It's not solve the problem ) 3d-coat still crashes ) Share this post Link to post Share on other sites
SERGYI 59 Report post Posted December 16, 2016 2 hours ago, Yarogor said: Thx. But It's not solve the problem ) 3d-coat still crashes ) Because as you have noticed this problem is specific to the particular file(s) please send me all involved files to the support DOT linux AT 3dcoat DOT com Share this post Link to post Share on other sites
Yarogor 1 Report post Posted February 16, 2017 Well, problem still not solved good news - I started learn substance painter)) Share this post Link to post Share on other sites
Yarogor 1 Report post Posted March 26, 2017 Installed 4.7.23 on my Mac Problem not solved. Again )) Share this post Link to post Share on other sites
Carlosan 2,465 Report post Posted March 26, 2017 macOS [4.7.24]: http://www.3d-coat.com/~sergyi/3D-CoatV4-7-24.dmg Ensure to check "System Preferences > Security & Privacy > click the "lock" > select "App Store and identified developers" (when only "App Store" is selected error message is displayed "3D-Coat" can't be opened because it was not downloaded from the App Store) Share this post Link to post Share on other sites
Yarogor 1 Report post Posted March 27, 2017 thanks but no - it still crashes ) Just click on material and game over ) 15 hours ago, Carlosan said: macOS [4.7.24]: http://www.3d-coat.com/~sergyi/3D-CoatV4-7-24.dmg Ensure to check "System Preferences > Security & Privacy > click the "lock" > select "App Store and identified developers" (when only "App Store" is selected error message is displayed "3D-Coat" can't be opened because it was not downloaded from the App Store) Share this post Link to post Share on other sites
Carlosan 2,465 Report post Posted March 27, 2017 Your issue was forwarded to developers. Sorry any inconvenience. Share this post Link to post Share on other sites
Yarogor 1 Report post Posted July 2, 2017 Still, can't use smart materials. Share this post Link to post Share on other sites
Carlosan 2,465 Report post Posted July 2, 2017 19 hours ago, SERGYI said: "3D-Coat" crashes because macOS isolates "3D-Coat" executable from its data - typical problem under macOS Sierra. To solve it please do the following: 1. Remove folder "/Applications/3D-CoatV4-7". 2. Make sure that you have checked "System Preferences > Security & Privacy > Allow apps downloaded from: App Store and identified developers" before downloading disk image with "3D-Coat" on your Mac. 3. Download "3D-Coat 4.7.32" for macOS from here and drag & drop it onto "Applications" alias as usually: In case these 3 steps will not solve the problem then please do these additional steps: 4. In Terminal go into "Downloads" folder: $ cd ~/Downloads 5. Check extended attributes of downloaded disk image with "3D-Coat 4.7.32". $ ls -l@ 3D-CoatV4-7-32.dmg Among them should be "com.apple.quarantine". 6. Delete quarantine attribute: $ xattr -d com.apple.quarantine 3D-CoatV4-7-32.dmg 7. Check that attribute "com.apple.quarantine" has gone: $ ls -l@ 3D-CoatV4-7-32.dmg 8. Remove previous folder "/Applications/3D-CoatV4-7". Open in "Finder" this disk image with "3D-Coat 4.7.32" on which you have removed "com.apple.quarantine" attribute and as usual drag & drop it into "Applications" icon. 1 Share this post Link to post Share on other sites
Yarogor 1 Report post Posted July 2, 2017 (edited) thx, but it does not help ) Some smart mat materials still causing crash. Hm, can I change my licence from Mac to PC version. As I understand - this bug happens only on Mac? Edited July 2, 2017 by Yarogor Share this post Link to post Share on other sites
Carlosan 2,465 Report post Posted July 2, 2017 On 12/16/2016 at 0:42 PM, SERGYI said: Because as you have noticed this problem is specific to the particular file(s) please send me all involved files to the support DOT linux AT 3dcoat DOT com Did you send the project as requested ? Share this post Link to post Share on other sites
Yarogor 1 Report post Posted July 2, 2017 (edited) 17 minutes ago, Carlosan said: Did you send the project as requested ? I've sended materials. There is no need to send project - because crash happens all the time, even in empty project where there is no mesh at all. Here is materials that I try to use (link to file) Edited July 2, 2017 by Yarogor Share this post Link to post Share on other sites
Carlosan 2,465 Report post Posted July 2, 2017 Im on windows version, no crash from my side. I guess it's a problem with folder permissions. /3D-CoatV4-7/patterns & /3D-CoatV4-7/patterns/Various_01 Have read/write permissions for everyone ? 1 Share this post Link to post Share on other sites
Yarogor 1 Report post Posted July 2, 2017 (edited) Wait a second. There is no files in patterns folder! Tried to reinstall extension - nope. No use )) What I did wrong? File-Install extension. Then 3D-coat suggest me to restart it - to apply all changes. Aaaaand there is nothing changes but in Smart materials window in 3DC -those materials are displayed 0_o P.S. read/write permissions was disabled - I enable them Edited July 2, 2017 by Yarogor Share this post Link to post Share on other sites
Carlosan 2,465 Report post Posted July 2, 2017 There isnt a folder "~/3D-CoatV47" ? You can extract the content unzipping Various_01_3dcpack to copy. There is a folder patterns inside it. And please contact SERGYI directly "support DOT linux AT 3dcoat DOT com" Share this post Link to post Share on other sites
Yarogor 1 Report post Posted July 2, 2017 Folder 3D-CoatV47 exists. And folder "Patterns" exists too, but it empty. So I extracted files to Patterns directory, enable read/write....and still crash )) Ok - will contact directly to Sergyi Share this post Link to post Share on other sites
Carlosan 2,465 Report post Posted July 3, 2017 You extracted the folder Various_01 inside patterns, right ? 1 Share this post Link to post Share on other sites
Carlosan 2,465 Report post Posted July 3, 2017 will contact directly to Sergyi Thx Share this post Link to post Share on other sites