New Member Kline Posted May 23, 2017 New Member Share Posted May 23, 2017 I've just been testing the 3D-coat trial (I tried both the stable and beta version) and it seems to work OK in GL but DX fails to launch. I've attached screenshots of the error (simply a black window) and the log file. It seems strange as I'm using Windows 10 and a Radeon HD 7900 and never experienced any problems with other software (Unreal Editor, games like Fallout 4 all run well). It's kind of a deal breaker for me in terms of purchasing because having the option to work in both DX and GL would give some flexibility in avoiding certain bugs and such.. and I heard DX is faster for Win10.. Any ideas? Quote Link to comment Share on other sites More sharing options...
Reputable Contributor AbnRanger Posted May 24, 2017 Reputable Contributor Share Posted May 24, 2017 When I get something like that...which is very rare, I typically reboot the PC. It tends to reset things Quote Link to comment Share on other sites More sharing options...
New Member Kline Posted May 24, 2017 Author New Member Share Posted May 24, 2017 7 hours ago, AbnRanger said: When I get something like that...which is very rare, I typically reboot the PC. It tends to reset things I know what you mean, but nope, that doesn't do anything.. even straight after a fresh reboot. I updated the AMD radeon drivers to 17.10.2711.1021 which it says is the latest one for me (released about a week ago I think) and it's still the same. Not sure what it could be :/ Quote Link to comment Share on other sites More sharing options...
Carlosan Posted May 24, 2017 Share Posted May 24, 2017 Please send support-related questions to Andrew Shpagin at support@3dcoat.com Thx Quote Link to comment Share on other sites More sharing options...
New Member Kline Posted May 25, 2017 Author New Member Share Posted May 25, 2017 20 hours ago, Carlosan said: Please send support-related questions to Andrew Shpagin at support@3dcoat.com Thx OK, I've sent an email. Quote Link to comment Share on other sites More sharing options...
SERGYI Posted May 27, 2017 Share Posted May 27, 2017 The error itself "Couldn't create Direct3D device interface." means that there is no proprietary graphics driver in the system (http://support.amd.com/en-us/download). But because you have stated that it is installed try 32-bit and 64-bit versions of "3D-Coat" from here (http://3dcoat.com/forum/index.php?/topic/19525-3d-coat-47-beta-testing-thread/). Which of them works using DirectX? Also please try to download and run this test package (http://www.3d-coat.com/~sergyi/Tests/3D-Coat-Pressure-Test.zip). Does executable file "3D-Coat-Pressure-Test (DX).exe" work or only "3D-Coat-Pressure-Test (GL).exe" runs? (these executable files have the same graphics initialization code as in "3D-Coat" but it will be easier to debug using them) Please report the results on my e-mail "support DOT linux AT 3dcoat DOT com". Quote Link to comment Share on other sites More sharing options...
SERGYI Posted May 31, 2017 Share Posted May 31, 2017 The user reported that after disconnecting HDMI cable from graphics adapter and leaving only DVI cable to monitor "3D-Coat" worked using DirectX. 1 Quote Link to comment Share on other sites More sharing options...
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