Member Hrungdak Posted September 7, 2017 Member Share Posted September 7, 2017 Hi I have a new laptop and installed 3dCoat (downloaded today, v4.7.35). The install process went through without errors. I startet 3dCoat via the link in the start menu (link names 3D-Coat(DX)). The splash screen pops up. After some seconds another window in the backgroud pops up with the caption 3D-COAT 4.7.35(DX64). The second window is completely white. Then nothing else happens. Splash screen and second window are visible and nothing changes. I have waitet for about 5 minutes and stopped the program with the task manager. I deinstalled, downloaded the same version again and tried it again, same result. What else can i do to get it running? Regards Alex Edit: after some seconds the task goes to 0% cpu load. Quote Link to comment Share on other sites More sharing options...
Contributor Michaelgdrs Posted September 7, 2017 Contributor Share Posted September 7, 2017 Your specs?? 1 Quote Link to comment Share on other sites More sharing options...
Carlosan Posted September 7, 2017 Share Posted September 7, 2017 There is a new version if you like to try. What graphics card does your laptop have ? 1 Quote Link to comment Share on other sites More sharing options...
Member Hrungdak Posted September 8, 2017 Author Member Share Posted September 8, 2017 (edited) Just as I was answering this post, my laptop's mainboard died. So I have to wait until Monday to continue with tests. Here are the Specs of the Laptop: Dell XPS 15 9560 i7700 HQ 32 GB Ram NVidia Geforce 1050 GTX As soon as the laptop is working again, i will install the new (beta) version. I think it could be some rights problem, so I will install the program in another folder than Program Files. I'll keep you informed. Thanks for your help so far. Regards Alex Edited September 8, 2017 by Hrungdak typo 2 Quote Link to comment Share on other sites More sharing options...
Carlosan Posted September 8, 2017 Share Posted September 8, 2017 I wish you good luck with your problem. 2 Quote Link to comment Share on other sites More sharing options...
Contributor Michaelgdrs Posted September 8, 2017 Contributor Share Posted September 8, 2017 Laptop is a mini beast , i dont think you are going to have any issues with 3D Coat for most if not all tasks. Best of luck with the problem as well. 1 Quote Link to comment Share on other sites More sharing options...
Member Hrungdak Posted September 11, 2017 Author Member Share Posted September 11, 2017 OK, Laptop is running again (Mainboard exchanged). I installed the 4.7.36 Version and nothing changed. I installed it alternately in C:\Tools\3dCoat-Folder, but same behaviour. If I install 3dCoat in a virtual machine running under VMWare-Player, all works like charm. I don't have a clue where to search for the problem. Is there any Log-file or sth that i can view? 1 Quote Link to comment Share on other sites More sharing options...
Carlosan Posted September 11, 2017 Share Posted September 11, 2017 Hi, please send support-related question to Andrew Shpagin at support@3dcoat.com Thx 2 Quote Link to comment Share on other sites More sharing options...
Contributor Michaelgdrs Posted September 11, 2017 Contributor Share Posted September 11, 2017 This may be the most bizarre case i ever heard. BUT it sounds like a driver issue , GPU driver. 1 Quote Link to comment Share on other sites More sharing options...
Contributor ajz3d Posted September 11, 2017 Contributor Share Posted September 11, 2017 (edited) Maybe your laptop came with a preinstalled security software that automatically sandboxes applications it doesn't recognize? Some programs may malfuction when run from in a sandbox. Just shooting in the dark here. Edited September 11, 2017 by ajz3d 1 Quote Link to comment Share on other sites More sharing options...
Member Hrungdak Posted September 12, 2017 Author Member Share Posted September 12, 2017 @ajz3d: hmm, Nothing on the machine but Windows Defender. I ran the program with admin rights, don't know what there could be else. But thanks for the hint. @MichaelGdrs: driver is always a good candidate. I will try to test for updates again (done already some days ago, but...) 1 Quote Link to comment Share on other sites More sharing options...
Member Hrungdak Posted September 14, 2017 Author Member Share Posted September 14, 2017 Updated NVidia drivers, nothing changed. So I am running out of ideas, will write to support. Thanks for your suggestions. Quote Link to comment Share on other sites More sharing options...
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