Carlosan Posted April 7, 2018 Report Share Posted April 7, 2018 When reporting an issue please follow these guidelines : Attach a log file to your post, see : Export a log file Attach a dxdiag as well if you can, see : Exporting a dxdiag Attach a screenshot of the issue to your post if possible Indicate some steps to reproduce the problem Link to comment Share on other sites More sharing options...
Carlosan Posted April 7, 2018 Author Report Share Posted April 7, 2018 EXPORTING a DXDIAG The DXDiag is a diagnostic created on Windows that gives information about your computer and your GPU setup. Here are the steps to export when needed by the support : Go to Start > Run and type "dxdiag" (without quotes) in the "Open" field and press OK button Wait for the "green" progress bar to finish loading and then press the "Save All Information..." button Name the file with some useful info, like your name and the date, and save it where you can find it, like the Desktop, by pressing the "Save" button Press the "Exit" button to quit this application Link to comment Share on other sites More sharing options...
Carlosan Posted April 7, 2018 Author Report Share Posted April 7, 2018 If you are unable to launch 3dcoat, you can retrieve the log file manually by going into the following folder : Windows : C:\Users\*username*\Documents\3D-CoatV4XXX\log.txt Mac OS : Macintosh > Users > *username* > Applications > 3D-CoatV4XXX > log.txt Linux : /home/*username*/.local/share/3D-CoatV4XXX/log.txt Link to comment Share on other sites More sharing options...
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