New Member dgroe Posted May 21, 2019 New Member Report Share Posted May 21, 2019 Hi, I just bought the professional version of 3d coat, but it keeps crashing on startup. I am working in Win10 on a 1950x with a 1080ti, 32gb of ram. I have tried renaming folder in /documents, starting in admin-mode, installing new Nvidia drivers etc. Does anyone have any suggestion? If the app does not work, where can I get a refund? Hope somone can help me thx Dominik Quote Link to comment Share on other sites More sharing options...
Carlosan Posted May 21, 2019 Report Share Posted May 21, 2019 Hello Please contact support@3dcoat.com For refund contact sales@3dcoat.com Quote Link to comment Share on other sites More sharing options...
Javis Posted May 21, 2019 Report Share Posted May 21, 2019 Which build of 3DC are you using? What driver version of video card are you running? Quote Link to comment Share on other sites More sharing options...
New Member dgroe Posted May 21, 2019 Author New Member Report Share Posted May 21, 2019 hi, I tested 3d-Coat-V4_8-39 and 3d-Coat-V4_8-37 and 2 month old creator drivers as well as the new 430.64 Quote Link to comment Share on other sites More sharing options...
New Member dgroe Posted May 23, 2019 Author New Member Report Share Posted May 23, 2019 hello, I applied for a refund, since no word from your support and no help to fix the problem. I hope I at least get my money back! Quote Link to comment Share on other sites More sharing options...
Carlosan Posted May 23, 2019 Report Share Posted May 23, 2019 I'm sorry to hear that. I reported your issue again and keep you informed ASAP. //i was informed that Sales Team contacted you: Yes, already talking to him and we advised him a possible solution. Quote Link to comment Share on other sites More sharing options...
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