[Solved] Registration not working on Windows 10 laptop

[trojanfoe]

Hi there, I haven't used 3D-Coat for a while and have just installed it on my new laptop.  I didn't uninstall it from my old PC, which I got formatted.  I keep getting the following dialog:

 

 

and pressing Register takes me to 3dcoat.com where it happily tells me:

Thank you for the registration of 3D-Coat V4

However the dialog reappers when I restart 3D-Coat (4.8.42 Win64 DX).

I wrote to sales@3dcoat.com yesterday but I am yet to receive a reply. 

Can anyone help please?
 

Cheers,

Andy

Edited July 15, 2019 by trojanfoe

[Carlosan]

Hi 

Any antivirus is blocking the app ?

[trojanfoe]

Hi there, no I did check the BitDefender firewall logs and it's telling me that 3dcoat.exe has been allowed access, so I don't think it's that.

-A

Edited July 15, 2019 by trojanfoe

[Carlosan]

Hi

Your issue was forwarded to support team.

[trojanfoe]

All solved thanks.  Support told me there was nothing wrong with the serial number, however upon retrying it worked fine, so I reckon it was something on the server side.