New Member Limey Posted September 28, 2020 New Member Report Share Posted September 28, 2020 Up until this afternoon 3DCoat has been working just fine. However, I accidentally attempted to import a texture that was way too large for 3DCoat to deal with.Almost immediately up popped a window that said there was insufficient memory and the application crashed. There seems to be more than enough memory on my Macmini OS 10.14.3 available to run it. I have 31 GB available on my drive. Alas from that point on 3DCoat would not complete startup. I have attached info from my activity monitor. So......I eventually ditched the corrupted file, uninstalled the program and downloaded the latest version. I thought this would clear out any existing problem but even a newly installed version just crashes within a few minutes every time I try to start it.The memory warning does not even show up any more. If memory is still an issue, and due to my ignorance I am not sure how to deal with it, how do I increase it ? Is there a way to designate more memory to just this program or do I have to reduce the number of files on my hard drive and make even more GBs available ? Any help to resolve this issue would be appreciated as I need to texture my model urgently. Thanks Limey Quote Link to comment Share on other sites More sharing options...
Carlosan Posted September 29, 2020 Report Share Posted September 29, 2020 Hi Does the graphics card have enough VRAM memory ? Send the texture file to support team at andrewshpagin@gmail.com asking for help. Thx Quote Link to comment Share on other sites More sharing options...
New Member Limey Posted September 29, 2020 Author New Member Report Share Posted September 29, 2020 Hi Carlosan these are my graphic card particulars.....I have a 2018 macmini running OS 10.14.3. The application worked very well before this particular incident. Intel UHD Graphics 630: Chipset Model: Intel UHD Graphics 630 Type: GPU Bus: Built-In VRAM (Dynamic, Max): 1536 MB Vendor: Intel Device ID: 0x3e9b Revision ID: 0x0000 Metal: Supported, feature set macOS GPUFamily2 v1 The texture was only experimental and I reduced it down to a more reasonable size when I realized I had accidentally created one that was too large that caused the initial crash. I have not had an opportunity to use the resized one since the application stopped working. Would resetting the VRAM be a good idea ? Thanks Limey Quote Link to comment Share on other sites More sharing options...
Carlosan Posted September 29, 2020 Report Share Posted September 29, 2020 As i can read, source... How much is the Video Memory of UHD 630? Being an Integrated GPU, the Intel UHD Graphics 630 doesn’t have any Video/Graphics Memory of its own. Instead, it utilizes the system’s memory (RAM) dynamically for the same purpose. You can change the maximum Video Memory from the BIOS settings. If you get "out of memory" errors, "disappearing" / "invisible" layers, or sudden crashes, more vRam always help. Can access additional graphics performance by connecting to an external graphics (eGPU can give your Mac additional graphics performance) Quote Link to comment Share on other sites More sharing options...
New Member Limey Posted September 29, 2020 Author New Member Report Share Posted September 29, 2020 Thanks for providing such quick information but, excuse my ignorance, how do I change the maximum Video Memory form the BIOS settings ? I have no idea where to access it on my Mac. I'll look into the external graphics suggestion, sounds like a great idea. I didn't know one could do such a thing. Thanks Limey Quote Link to comment Share on other sites More sharing options...
Carlosan Posted September 29, 2020 Report Share Posted September 29, 2020 Hi Limey That information is beyond my knowledge, please send support-related questions at support@3dcoat.com Thanks Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.