Member jcue Posted October 17, 2020 Member Report Share Posted October 17, 2020 Hello, How long does it usually take support (support@3dcoat.com and sales@3dcoat.com) to respond to an an email? My initial email was sent October 9th and I've followed up a few times but w/ no response. I'm trying to upgrade an older version of 3d-Coat and ran into a few errors after the upgrade. Quote Link to comment Share on other sites More sharing options...
Carlosan Posted October 17, 2020 Report Share Posted October 17, 2020 Hello Usually is fast. With latest version, you can keep both versions instaled at same time. Quote Link to comment Share on other sites More sharing options...
Member jcue Posted October 17, 2020 Author Member Report Share Posted October 17, 2020 I'm not sure what the delay is in responding to my specific question but they haven't yet. I purchased the upgrade already the issue is w/ the actual serial number. The email has the word 'error' in place of where the serial number should be. I was charged for the upgrade amount but did not receive the actual upgrade. Regardless of the issue they should respond to inquires in a more timely matter. Quote Link to comment Share on other sites More sharing options...
Carlosan Posted October 18, 2020 Report Share Posted October 18, 2020 Sorry to hear that. I forwarded your issue too. Quote Link to comment Share on other sites More sharing options...
Member jcue Posted October 18, 2020 Author Member Report Share Posted October 18, 2020 Thank you. Very much appreciated. Quote Link to comment Share on other sites More sharing options...
Carlosan Posted October 18, 2020 Report Share Posted October 18, 2020 The menu Help ,> show my key, let you to see your current key. Hope it help Quote Link to comment Share on other sites More sharing options...
Member jcue Posted October 18, 2020 Author Member Report Share Posted October 18, 2020 (edited) 5 hours ago, Carlosan said: The menu Help ,> show my key, let you to see your current key. Hope it help Thank you for the response. I have the original key but the process to upgrade my key failed. I entered my key into the upgrade option, purchased the upgrade and received an email confirming my purchase. Unfortunately, there was an internal error that did not process the conversion of the key. The error in the email: License: Error! Serial has already been upgraded to V3 Edited October 18, 2020 by jcue additional information Quote Link to comment Share on other sites More sharing options...
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