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[Fixed] upgrade steam version got an error...what should i do ?

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    today, i upgrade my own steam version 3dcoat  4 from edu to pro,  i find 2  cdkey on steam:

i have used the consumer license cdkey for upgrade. but when i finished pay, i got an erro message like this:
Upgrade from 3DCoat V4 Amateur (Edu) to 3DCoat V4 Prof Permanent License:
Error! Can't find serial XXXXXXXXXXXX in DB
Did I fill in the wrong CDKEY? What should I do?
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  • Advanced Member
8 hours ago, Carlosan said:

Meantime you can try the " Can't find your serial? " under BUY section of 3DC website, you'll get an email with registered serials to your email.



thanks a lot , i have tried this ,but cant find my email adress in DB. 

i have buy the v4 on steam, the official date base does not have my email....

Anyway, thank you very much.


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44 minutes ago, Carlosan said:

It seems like a problem in the Steam database, please contact support directly https://help.steampowered.com/en/wizard/HelpWithGame/?appid=100980


Since there are two different cdkeys available on Steam, one is the consumer version and the other is the basic version, it seems that the basic version of cdkey should be used to purchase upgrades. But unfortunately I filled in the consumer version. Then the upgrade cannot be completed. I have written a few emails to 3dcoat support to explain this, but I still haven’t received any reply. I want to refund and try again, but I can’t find a way to refund.

Edited by LeonTung
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  • Carlosan changed the title to [Fixed] upgrade steam version got an error...what should i do ?

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