Advanced Member LeonTung Posted December 30, 2020 Advanced Member Report Share Posted December 30, 2020 today, i upgrade my own steam version 3dcoat 4 from edu to pro, i find 2 cdkey on steam: i have used the consumer license cdkey for upgrade. but when i finished pay, i got an erro message like this: Upgrade from 3DCoat V4 Amateur (Edu) to 3DCoat V4 Prof Permanent License:Error! Can't find serial XXXXXXXXXXXX in DB Did I fill in the wrong CDKEY? What should I do? HELP!!! please!! Quote Link to comment Share on other sites More sharing options...
Advanced Member LeonTung Posted December 30, 2020 Author Advanced Member Report Share Posted December 30, 2020 Then how should I do?? Quote Link to comment Share on other sites More sharing options...
Member georgezaky108 Posted December 30, 2020 Member Report Share Posted December 30, 2020 I got a problem like this, I don't know what is going on Quote Link to comment Share on other sites More sharing options...
Advanced Member LeonTung Posted December 30, 2020 Author Advanced Member Report Share Posted December 30, 2020 some body help!!! Quote Link to comment Share on other sites More sharing options...
Carlosan Posted December 30, 2020 Report Share Posted December 30, 2020 I am forwarding this issue to support team. Hope to have a solution ASAP. Quote Link to comment Share on other sites More sharing options...
Advanced Member LeonTung Posted December 30, 2020 Author Advanced Member Report Share Posted December 30, 2020 7 minutes ago, Carlosan said: I am forwarding this issue to support team. Hope to have a solution ASAP. thank u so much!! Quote Link to comment Share on other sites More sharing options...
Carlosan Posted December 30, 2020 Report Share Posted December 30, 2020 Meantime you can try the " Can't find your serial? " under BUY section of 3DC website, you'll get an email with registered serials to your email. https://3dcoat.com/buy/ Quote Link to comment Share on other sites More sharing options...
Advanced Member LeonTung Posted December 31, 2020 Author Advanced Member Report Share Posted December 31, 2020 8 hours ago, Carlosan said: Meantime you can try the " Can't find your serial? " under BUY section of 3DC website, you'll get an email with registered serials to your email. https://3dcoat.com/buy/ thanks a lot , i have tried this ,but cant find my email adress in DB. i have buy the v4 on steam, the official date base does not have my email.... Anyway, thank you very much. Quote Link to comment Share on other sites More sharing options...
Carlosan Posted December 31, 2020 Report Share Posted December 31, 2020 It seems like a problem in the Steam database, please contact support directly https://help.steampowered.com/en/wizard/HelpWithGame/?appid=100980 Quote Link to comment Share on other sites More sharing options...
Advanced Member LeonTung Posted December 31, 2020 Author Advanced Member Report Share Posted December 31, 2020 (edited) 44 minutes ago, Carlosan said: It seems like a problem in the Steam database, please contact support directly https://help.steampowered.com/en/wizard/HelpWithGame/?appid=100980 Since there are two different cdkeys available on Steam, one is the consumer version and the other is the basic version, it seems that the basic version of cdkey should be used to purchase upgrades. But unfortunately I filled in the consumer version. Then the upgrade cannot be completed. I have written a few emails to 3dcoat support to explain this, but I still haven’t received any reply. I want to refund and try again, but I can’t find a way to refund. Edited December 31, 2020 by LeonTung Quote Link to comment Share on other sites More sharing options...
Advanced Member LeonTung Posted December 31, 2020 Author Advanced Member Report Share Posted December 31, 2020 because of this :https://3dcoat.com/forum/index.php?/topic/10451-steam3dc-faq/, the worse thing is that I also told my students. The steam version can be upgraded, and they now have the same problem as mine. . . . Quote Link to comment Share on other sites More sharing options...
Carlosan Posted December 31, 2020 Report Share Posted December 31, 2020 1 hour ago, 3DC Support said: Just to confirm, both cases have been resolved now. Quote Link to comment Share on other sites More sharing options...
Advanced Member LeonTung Posted January 3, 2021 Author Advanced Member Report Share Posted January 3, 2021 thanks u all! happy new year! Quote Link to comment Share on other sites More sharing options...
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