Member georgezaky108 Posted December 30, 2020 Member Share Posted December 30, 2020 I upgraded my Licence from Amateur to Pro but this message appears on my licence key Email I received Error! Serial type - Prof have to be Edu I already own the amateur (edu) version and I have already sent many messages to the support team and still no response at all anyone got the same problem?! Quote Link to comment Share on other sites More sharing options...
Carlosan Posted December 30, 2020 Share Posted December 30, 2020 Hi Did you uninstall the old key first before adding the new one ? (Help > Uninstall license) 1 Quote Link to comment Share on other sites More sharing options...
Member georgezaky108 Posted December 30, 2020 Author Member Share Posted December 30, 2020 I haven't received the new one on my mail this is the problem 32 minutes ago, Carlosan said: Hi Did you uninstall the old key first before adding the new one ? (Help > Uninstall license) Quote Link to comment Share on other sites More sharing options...
Carlosan Posted December 30, 2020 Share Posted December 30, 2020 Hi Did you checked spam folder ? Quote Link to comment Share on other sites More sharing options...
Member georgezaky108 Posted December 30, 2020 Author Member Share Posted December 30, 2020 5 minutes ago, Carlosan said: Hi Did you checked spam folder ? Yes, nothing in there Quote Link to comment Share on other sites More sharing options...
Carlosan Posted December 30, 2020 Share Posted December 30, 2020 I reported your issue to sales@3dcoat.com Please send an email too to be able to make a more personalized follow-up. Thanks Quote Link to comment Share on other sites More sharing options...
Advanced Member LeonTung Posted December 30, 2020 Advanced Member Share Posted December 30, 2020 5 minutes ago, Carlosan said: I reported your issue to sales@3dcoat.com Please send an email too to be able to make a more personalized follow-up. Thanks please help me too... Quote Link to comment Share on other sites More sharing options...
Member georgezaky108 Posted December 30, 2020 Author Member Share Posted December 30, 2020 7 minutes ago, Carlosan said: I reported your issue to sales@3dcoat.com Please send an email too to be able to make a more personalized follow-up. Thanks I have already sent an email but Ok I will send another one thanks 1 Quote Link to comment Share on other sites More sharing options...
Carlosan Posted December 30, 2020 Share Posted December 30, 2020 It seems like a problem in the Steam database, please contact support directly https://help.steampowered.com/en/wizard/HelpWithGame/?appid=100980 Quote Link to comment Share on other sites More sharing options...
Carlosan Posted December 31, 2020 Share Posted December 31, 2020 1 hour ago, LeonTung said: Since there are two different cdkeys available on Steam, one is the consumer version and the other is the basic version, it seems that the basic version of cdkey should be used to purchase upgrades. But unfortunately I filled in the consumer version. Then the upgrade cannot be completed. I have written a few emails to 3dcoat support to explain this, but I still haven’t received any reply. I want to refund and try again, but I can’t find a way to refund. Quote Link to comment Share on other sites More sharing options...
3DC Support Posted January 2, 2021 Share Posted January 2, 2021 Just to confirm, both cases have been resolved now. Quote Link to comment Share on other sites More sharing options...
Member georgezaky108 Posted January 2, 2021 Author Member Share Posted January 2, 2021 1 minute ago, 3DC Support said: Just to confirm, both cases have been resolved now. Yeah all works now Thanks a lot Quote Link to comment Share on other sites More sharing options...
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