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georgezaky108

[Fixed] Upgrade Licence issue

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I upgraded my Licence from Amateur to Pro 

but this message appears on my licence key Email I received 

Error! Serial type - Prof have to be Edu

 

I already own the amateur (edu) version

and I have already sent many messages to the support team and still no response at all 

anyone got the same problem?!

 

IMG_20201230_123459.jpg

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Hi 

Did you uninstall the old key first before adding the new one ?

(Help > Uninstall license)

  • Sad 1

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Hi 

Did you checked spam folder ?

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I reported your issue to

sales@3dcoat.com

Please send an email too to be able to make a more personalized follow-up.
Thanks

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5 minutes ago, Carlosan said:

I reported your issue to

sales@3dcoat.com

Please send an email too to be able to make a more personalized follow-up.
Thanks

please help me too...

 

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7 minutes ago, Carlosan said:

I reported your issue to

sales@3dcoat.com

Please send an email too to be able to make a more personalized follow-up.
Thanks

I have already sent an email but Ok I will send another one

thanks

  • Thanks 1

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1 hour ago, LeonTung said:

 

Since there are two different cdkeys available on Steam, one is the consumer version and the other is the basic version, it seems that the basic version of cdkey should be used to purchase upgrades. But unfortunately I filled in the consumer version. Then the upgrade cannot be completed. I have written a few emails to 3dcoat support to explain this, but I still haven’t received any reply. I want to refund and try again, but I can’t find a way to refund.

 

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