[Solved] Trying to purchase upgrade problem

[lululee]

Hi,

I am trying to upgrade to the latest version of 3dcoat.

I put the upgrade in my cart.

It says the cart is empty

If I try to add the upgrade again it says it's already in the cart but I can't see it in the cart and the cart says it is empty.

Any help is appreciated.

Cheerio

lululee

[lululee]

I have 3DCoatV2

4.8.25

Permanent license

[Carlosan]

Hello

Are you logged into the site pilgway.com with the email you registered when buying the permanent version ?

 

[lululee]

Hi,

  I'm logged in with my normal personal email. The original purchase was a gift. I am not logged in with the gift giver's email but my own email.

Should I use the gift giver's email as they are also getting me the new upgrade as a gift.

Cheerio

lululee

[lululee]

Hi,

To be more precise, I am logged in with the email on my account, not the email from the purchaser.

Should the original purchaser, (who is also purchasing the new upgrade for me) log in with their email?

Cheerio

lululee

[Carlosan]

Should the original purchaser, (who is also purchasing the new upgrade for me) log in with their email?

Yes please. The owner must log in to upgrade.

[lululee]

Hi,

So, once she has purchased the upgrade and gets the download link it will automatically let me through my account access the upgrade for my computer?

I just want to make sure I do this properly.

Cheerio

lululee

[Carlosan]

- a user bought 3DCoat registering it with an email address and user name
- this email address and the user's name are assigned in the database for any future process to that purchase
- In the case of new upgrades or purchases: by logging in with that email address to the pilgway.com site, the user will be able to see their assigned license and the links and commands to carry out the upgrades.
- only one email address/username is allowed to be assigned by 3DCoat version.

* for any other question related to your purchase please contact sales@3dcoat.com

Hope it help

[lululee]

Hi Carlosan,

    Thanks so much for your help and taking your valuable time to explain this.

We did put the order through with the original email. Once we got to a certain point it asked if it is was a gift.

I put in my login and email as the receiver of the gift and it went through properly.

Looking forward to working with this splendid upgrade.

Thank you soooo much.

Hope you had a happy holiday season.

Cheerio

lululee

[3DC Support]

1 hour ago, lululee said:

Hi Carlosan,

    Thanks so much for your help and taking your valuable time to explain this.

We did put the order through with the original email. Once we got to a certain point it asked if it is was a gift.

I put in my login and email as the receiver of the gift and it went through properly.

Looking forward to working with this splendid upgrade.

Thank you soooo much.

Hope you had a happy holiday season.

Cheerio

lululee

Sounds like you have this resolved Lululee! Just in case you need any further assistance, please, let us know. For example, if the new license wouldn't get linked to your account etc.

 

[lululee]

Hi.

  I just went to my account.

It says

"3DCoatV2

Permanent License"

 

Should it say upgrade or should I just download it?

 

Cheerio

lululee

[3DC Support]

43 minutes ago, lululee said:

Hi.

  I just went to my account.

It says

"3DCoatV2

Permanent License"

 

Should it say upgrade or should I just download it?

 

Cheerio

lululee

No, we need to transfer the license from the original email address to your account then. Please, drop us a message to support@3dcoat.com, we need to know that original email address and your current email address, please.

[lululee]

Here is what it says to download.

Is this 2021 or an older version?

[lululee]

Ok,

I missed your last email.

I'll send you the info.

Thanks so much for your patience.

Cheerio

lululee

[3DC Support]

25 minutes ago, lululee said:

Ok,

I missed your last email.

I'll send you the info.

Thanks so much for your patience.

Cheerio

lululee

Thanks. We have it all sorted out now. Please, check out our email response.

[lululee]

Hi,

Thanks so much for all of your speedy help.

I sent the info an just got an email telling me it is now in my account for download

Thanks so much for your valuable help.

Cheerio

lululee