Advanced Member Kargall Posted July 29, 2022 Advanced Member Share Posted July 29, 2022 Bonjour, I have just updated the last version of 3dcoat, and I notice that it is still in "learning" is this normal? there is always the startup panel at the docking station and nothing works: neither the login nor the "Load license". What should I do ? Merci Quote Link to comment Share on other sites More sharing options...
Carlosan Posted July 29, 2022 Share Posted July 29, 2022 Hi I think is related to this settings Try turning it off Quote Link to comment Share on other sites More sharing options...
Advanced Member Kargall Posted July 29, 2022 Author Advanced Member Share Posted July 29, 2022 Hi carlosan, I think you did not understand my friend, 3dcoat remains in learning mode, it does not take, it seems, my license. Quote Link to comment Share on other sites More sharing options...
Advanced Member Kargall Posted July 29, 2022 Author Advanced Member Share Posted July 29, 2022 Finally, I uninstalled and reinstalled the previous version 2022.34 and I am no longer in the learning version. However, I would like someone to explain to me the correct steps to follow so that I don't make the same mistake next time. Thank you 1 Quote Link to comment Share on other sites More sharing options...
Contributor alexn007 Posted July 29, 2022 Contributor Share Posted July 29, 2022 @Kargall Hi there, this just happened to me a few days ago. I didn't realize my license had just run out, so I kept trying to load my current license (which was expired) and it did exactly what you are seeing. Did you already renew your license, and this is still happening? If not, you may need to renew it. Hope you get it sorted out. Cheers. Quote Link to comment Share on other sites More sharing options...
Advanced Member Kargall Posted July 29, 2022 Author Advanced Member Share Posted July 29, 2022 Hi Alex I don't know, you put me in doubt, I have a permanent license. This shouldn't happen with a permanent license, should it? Quote Link to comment Share on other sites More sharing options...
Carlosan Posted July 29, 2022 Share Posted July 29, 2022 After 12 months period since the date of purchase your license did not expire: You have a permanent license, but that means that you can use 3DCoat unlimited period, but only versions that were released within 12 months period since the date of purchase. The license itself is permanent and in your account, you can download any version that was released during that period. But we did not promise anybody unlimited free updates. Currently upgrade is selling at 10% off. Quote Link to comment Share on other sites More sharing options...
Advanced Member Kargall Posted July 29, 2022 Author Advanced Member Share Posted July 29, 2022 2 hours ago, Carlosan said: After 12 months period since the date of purchase your license did not expire: You have a permanent license, but that means that you can use 3DCoat unlimited period, but only versions that were released within 12 months period since the date of purchase. The license itself is permanent and in your account, you can download any version that was released during that period. But we did not promise anybody unlimited free updates. Currently upgrade is selling at 10% off. ok ok merci 1 Quote Link to comment Share on other sites More sharing options...
Reputable Contributor Fluffy Posted March 16, 2023 Reputable Contributor Share Posted March 16, 2023 Anyone else having issues with license renewal? My license for 3D Coat ran out a couple of weeks ago and I just discovered that I'm unable to renew it via the store page. According to my account page I have 2x 3D Coat licenses... but when I go to the store page and try to use the upgrade option I get a message saying an upgrade for the V4 license is already in my cart... however when I then go to view the cart it's empty So, despite apparently owning 2 licenses for 3D Coat I'm unable to renew my license and am currently stuck in learning mode! Anybody have any ideas? Quote Link to comment Share on other sites More sharing options...
Carlosan Posted March 16, 2023 Share Posted March 16, 2023 Please report this issue to sales@3dcoat.com Thanks It is not clear but need to select not upgrade. Upgrade was done previously After 12 months period since the date of purchase your license did not expire: You have a permanent license, but that means that you can use 3DCoat unlimited period, but only versions that were released within 12 months period since the date of purchase. Quote Link to comment Share on other sites More sharing options...
Reputable Contributor Fluffy Posted March 16, 2023 Reputable Contributor Share Posted March 16, 2023 11 minutes ago, Carlosan said: Please report this issue to sales@3dcoat.com Thanks It is not clear but need to select not upgrade. Upgrade was done previously After 12 months period since the date of purchase your license did not expire: You have a permanent license, but that means that you can use 3DCoat unlimited period, but only versions that were released within 12 months period since the date of purchase. Thanks Carlosan, I sent an email to sales@3dcoat.com concerning the issue. I checked the 1-Year rent option however I'm not seeing an upgrade option and according to the License Upgrades Policy I should be able to renew my license for 45 Euros. Quote Once that 12-month period of free updates (the first year) is over, you will have an option to purchase any future release of the appropriate program within the next 12 months (the second year) at the discounted rate of 45 Euros (in case of 3DCoat) or 40 Euros (in case of 3DCoatTextura) yet with another 12 months of free program updates starting from the date of the upgrade. Currently the only option I'm given is to rent an entirely new license for €149.85. 1 Quote Link to comment Share on other sites More sharing options...
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