[Solved] Licensing 3D Coat Textura?..and by the way 3D Coat Textura is Awesome!

[RudyRG3D]

Hi! I wanted to say that 3DCoat Texutra is absolutely amazing! I was giving it a trial run and decided to purchase it through my reseller. After an hour of figuring out how to license it (for anyone who wants to know, you literally have to highlight all of the text including the "===" at the beginning and end, and everything in between. Then, press CTRL+C to copy it to your computer's clipboard. And Finally, then launch 3DCoat Textura. The program will find it on the computer's clipboard and license it.) Maybe, having a possible option when the program loads to enter the Key and Sequrity, might also be a good way to register and would be helpful.

Anyway, after figuring it out...when I go to "Show My Key" in the Help dropdown, it takes me to my Profile page here. However, it is blank and just lists the different software that I can download for a 30day Trial. Does it take a while for my online Profile to sync, or is there a place I should enter my info in my profile, so it is saved, and linked, to my Account. As a note: I purchased my license through my Reseller and not via online on your website - I do not know if that makes a difference.

Thank You, Rudy

[Carlosan]

Hello

Have you tried logging out and logging in again ?

Please contact sales@pilgway.com asking for your issue.

[RudyRG3D]

Hello Carlosan,

Yes. I logged out online. Relaunched 3DCoat Textura and went to "Show My Key." That then sent me to my Account login, so I re-logged in and it is still empty. I just tried it again to double check - same thing. I'll go ahead and send the email to your link.

Thank You.

[RudyRG3D]

Hello Carlosan,

Do you know roughly how long it takes for the sales team to respond? I still haven't heard anything about my issue, and my profile it still empty (no Keys linked) online too.

Thank You.

[Carlosan]

Are you using the same email to log in as the one used for purchase?

-> Please contact sales@3dcoat.com

Hi Carlos,

I think we got back to him already. Apologies for the wait with that reply.

Sincerely,
Oleg

3DCoat Team

[RudyRG3D]

Hello,

Yes, same email login. They did get back to me and were able fix my issue - it was stuck under my reseller info...they transferred it and everything is now working perfectly. Thanks again for your help!

Thanks, Rudy