Advanced Member Findus Posted November 10, 2022 Advanced Member Report Share Posted November 10, 2022 Hello, What is the best way to contact Pilgway currently? I'd like to reset the password for my Pilgway/3dCoat (not forums) account, but the reset link doesn't either do anything (but I do get a message that an email was sent) or the email doesn't get through (it's not in my spam folder, either, not sure if anything is blocked at provider level). In the last weeks and months, I've tried to write to sales@pilgway.com (including a sales question), support@pilgway.com and support@3dcoat.com. The latter once resulted in no anwer and once in a time-out, perhaps because of the blackouts they are currently facing. I understand these are trying times for them and it's amazing that they are still operational at all, but maybe someone can help me to reach out to them. Quote Link to comment Share on other sites More sharing options...
Carlosan Posted November 10, 2022 Report Share Posted November 10, 2022 Issue reported, thanks Quote Link to comment Share on other sites More sharing options...
Advanced Member Findus Posted November 10, 2022 Author Advanced Member Report Share Posted November 10, 2022 Thanks, Carlosan! 1 Quote Link to comment Share on other sites More sharing options...
Advanced Member Findus Posted November 17, 2022 Author Advanced Member Report Share Posted November 17, 2022 (edited) No news so far, I'm afraid. So do they usually reply to emails sent to the addresses indicated above at the moment and how long does it take? Are they working through a backlog or should I assume my mails never reached them? I could try using another email address on my end, I guess. Edited November 17, 2022 by Findus 1 Quote Link to comment Share on other sites More sharing options...
Advanced Member Solution Findus Posted November 23, 2022 Author Advanced Member Solution Report Share Posted November 23, 2022 So apparently the problem is with my email address for whatever reason. I created a new account using a new email address, got the activation link, and could transfer my license to the new account without a problem. And when I tested the password reset link, it still didn't arrive for my original email address, but for the new one. No idea on which side the mails get blocked and for what reason. I'll contact the postmaster of my provider. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.