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Carlosan

How to report an issue ?

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When reporting an issue please follow these guidelines :
 

  • Attach a log file to your post, see : Export a log file
  • Attach a dxdiag as well if you can, see : Exporting a dxdiag
  • Attach a screenshot of the issue to your post if possible
  • Indicate some steps to reproduce the problem

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EXPORTING a DXDIAG
The DXDiag is a diagnostic created on Windows that gives information about your computer and your GPU setup.
Here are the steps to export when needed by the support :

    Go to Start > Run and type "dxdiag" (without quotes) in the "Open" field and press OK button
    Wait for the "green" progress bar to finish loading and then press the "Save All Information..." button
    Name the file with some useful info, like your name and the date, and save it where you can find it, like the Desktop, by pressing the "Save" button
    Press the "Exit" button to quit this application

 

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If you are unable to launch 3dcoat, you can retrieve the log file manually by going into the following folder :

    Windows : C:\Users\*username*\Documents\3D-CoatV4XXX\log.txt
    Mac OS : Macintosh > Users > *username* > Applications > 3D-CoatV4XXX > log.txt
    Linux : /home/*username*/.local/share/3D-CoatV4XXX/log.txt

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