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jcue

Upgrade Support - Contact Info

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Hello,

How long does it usually take support (support@3dcoat.com and sales@3dcoat.com) to respond to an an email? My initial email was sent October 9th and I've followed up a few times but w/ no response. I'm trying to upgrade an older version of 3d-Coat and ran into a few errors after the upgrade. 

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Hello

Usually is fast. 

With latest version, you can keep both versions instaled at same time.

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I'm not sure what the delay is in responding to my specific question but they haven't yet. 

I purchased the upgrade already the issue is w/ the actual serial number. The email has the word 'error' in place of where the serial number should be. I was charged for the upgrade amount but did not receive the actual upgrade. Regardless of the issue they should respond to inquires in a more timely matter. 

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Sorry to hear that.

I forwarded your issue too.

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The menu Help ,> show my key, let you to see your current key. 

Hope it help

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5 hours ago, Carlosan said:

The menu Help ,> show my key, let you to see your current key. 

Hope it help

Thank you for the response.  I have the original key but the process to upgrade my key failed. I entered my key into the upgrade option, purchased the upgrade and received an email confirming my purchase. Unfortunately, there was an internal error that did not process the conversion of the key. 

The error in the email:

License:
Error! Serial has already been upgraded to V3

 

Edited by jcue
additional information

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