New Member adecamps Posted January 10 New Member Report Share Posted January 10 Hello, I bought the 3DCoat perpetual license a few days ago to replace my expired student license. Everything was working fine the day I bought it, but today I got a message when opening the software telling me my student license had expired. It seems it doesn't recognize my perpetual license anymore. I tried uninstalling and reinstalling 3DCoat but it didnt do anything. The license is still on my pilgway profile, but when I go to help>uninstall license in the software it takes me to an empty page which says "License not found". And help>show my key doesn't do anything at all. I also want to mention the error occurred after I copied my 3DCoat folder to my external SSD to use it on other computers at school. When I launched it from the SSD (still at home to test), the error started to appear. The same error occurred when I tried to launch it from the original installation on my PC. I asked the Pilgway support by mail and they told me to reinstall while having my new license in the windows clipboard, but it didn't do anything and I haven't gotten responses from them since. I hope you can help me resolve this as I'm unable to work on 3DCoat anymore, I hope I can get a refund if it can't be solved... I can share the log file if needed, I just couldn't find a way to add it to the post without just putting everything in pastebin. Regards, Antoine Quote Link to comment Share on other sites More sharing options...
Carlosan Posted January 11 Report Share Posted January 11 Hi Please contact sales@3dcoat.com Quote Link to comment Share on other sites More sharing options...
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