New Member reepete Posted January 4, 2016 New Member Report Share Posted January 4, 2016 Hello- We are unable to get a valid license on our license server using our license key (i won't post the license key here - please email me and I will get the key to you) We are just back to work after an extended holiday break. The license was working in late December 2015. the server is up and running and we can connect to it. I'll get a message like this: --- "Connection to 3D-Coat server status: Connected successfully Generated by 3D-Coat: FServer 1.6 Windows Service (32-bit)" --- Our server logs show messages like this: --- Monday, 04 January 2016 13:45:41 | Hex response: Monday, 04 January 2016 13:46:08 | Client 10.8.162.28 [orl1-parisma.tib.ad.ea.com] connected Monday, 04 January 2016 13:46:08 | Rejected. Licenses limit reached: 0/0 ---- I did not think that our license was due to expire at any point, but it looks to me like the license is expired. Questions: 1) Is our license still valid? 2) if it is still valid- do you have any suggestions for how to get it working again? We have an artist that we are paying but who is unable to work, so any help is appreciated!! thank you Quote Link to comment Share on other sites More sharing options...
Carlosan Posted January 4, 2016 Report Share Posted January 4, 2016 Hi ! Please send a support question to Andrew Shpagin at support@3dcoat.com Quote Link to comment Share on other sites More sharing options...
New Member reepete Posted January 4, 2016 Author New Member Report Share Posted January 4, 2016 k - done ty Quote Link to comment Share on other sites More sharing options...
New Member reepete Posted January 4, 2016 Author New Member Report Share Posted January 4, 2016 This is the mail system at host ns502314.ip-192-99-38.net. I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to postmaster. If you do so, please include this problem report. You can delete your own text from the attached returned message. The mail system <andrewshpagin@gmail.com>: host gmail-smtp-in.l.google.com[2607:f8b0:400d:c02::1b] said: 550-5.7.1 [2607:5300:60:5fb9::] Our system has detected that this message does 550-5.7.1 not meet IPv6 sending guidelines regarding PTR records and 550-5.7.1 authentication. Please review 550-5.7.1 https://support.google.com/mail/?p=ipv6_authentication_error for more 550 5.7.1 information. u3si38868435qka.23 - gsmtp (in reply to end of DATA command) Quote Link to comment Share on other sites More sharing options...
Carlosan Posted January 4, 2016 Report Share Posted January 4, 2016 I contacted Andrew asking for help to solve your issue asap. 1 Quote Link to comment Share on other sites More sharing options...
New Member Solution reepete Posted January 6, 2016 Author New Member Solution Report Share Posted January 6, 2016 thank you! Quote Link to comment Share on other sites More sharing options...
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