Member E.V. Posted September 2, 2021 Member Report Share Posted September 2, 2021 (edited) Hi guys, this is related to 3DCoat Textura (-39 and -40), This is a similar to the previous issue I reported, so maybe it has something to do with it. Now that I'm more familiar with the app today I went to "edit/ relocate data folder" in order to save some space on my C drive and for faster loads, it seems it was a big mistake! =D Now I have another permanent message in the UI: "Warning! Your serial number is used on another PC! You should exit immediately" That was right after I did the relocate, but I would be glad if someone could confirm it is really a false alarm. As the previous issue I had this also does not affect usage (for now at least). I tried installing the new v40, tried relocating back to "documents", tried "edit/reset", still no cigar... Has someone experience this before? I saw some previous posts in the forum but not referring to "relocate data folder". Edited September 2, 2021 by E.V. typo Quote Link to comment Share on other sites More sharing options...
Carlosan Posted September 2, 2021 Report Share Posted September 2, 2021 Try Help > Uninstall License first and install again after relocating. Hope it help Quote Link to comment Share on other sites More sharing options...
Member E.V. Posted September 2, 2021 Author Member Report Share Posted September 2, 2021 I confess I was trying to avoid that on fear of locking out... Now I've tried it just like you said. The message did not show after reinstalling the license, but I closed the app and in the next opening it returned (the message behavior), so I waited for some time and close it again. Then after that all good, the message has disappeared! THANK YOU!!!! 1 Quote Link to comment Share on other sites More sharing options...
Member E.V. Posted September 2, 2021 Author Member Report Share Posted September 2, 2021 Eventually the message came back again, I must have made some confusion when relocating the folder and now it thinks I'm in double. I'll send it to support... Quote Link to comment Share on other sites More sharing options...
Carlosan Posted September 2, 2021 Report Share Posted September 2, 2021 Remember to restart after relocation. 1 Quote Link to comment Share on other sites More sharing options...
Member E.V. Posted September 2, 2021 Author Member Report Share Posted September 2, 2021 Hum, ok I wasn't doing this, will try. Quote Link to comment Share on other sites More sharing options...
Member E.V. Posted September 3, 2021 Author Member Report Share Posted September 3, 2021 Back to solved! When you wrote "restart" I suppose you meant "restart the Windows OS", that helped me! I did restart Windows after each step and now it works. I did test here for some 10 minutes, multiple openings/closes, the message is gone Quote Link to comment Share on other sites More sharing options...
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