3Dcoat Textura incorrect license message

[jene]

hello.

this is my friend's issue. it's about 3DcoatTextura license error ( I don't have same issue.)

my friend use 3DcoatTextura.  

so, he  buy a new PC and he downloaded 3DcoatTxtura to new PC. but  he find a message when he load a license to 3DcoatTextura.

 

First, I advised that "that message is happen when you load 3DCTextura license to 3Dcoat full version." 

but, He downloaded 3DcoatTextura and he used Textura license.

next, I advised that "maybe, your license is expired?". but he said that his license date is JAN 25.  there are 3 days left .

(He is already sent a e-mail to Pilgway. but he doesn't receive a response yet . )

 

he is very troubled.

does anyone know what the cause is ?

anyone have same issue ? 

[Carlosan]

On his account, license is listed for 3DC texture ?

issue was reported but (shot in the dark) try executing 3DCTex as administrator

or to change OS language to English

[jene]

4 hours ago, Carlosan said:

On his account, license is listed for 3DC texture ?

issue was reported but (shot in the dark) try executing 3DCTex as administrator

or to change OS language to English

OK, I advice him  to do those.

Carlosan, response thank you.

[Carlosan]

Hi

 

Do you have that user's email address? So we could check on the license? (PM)

And, just to make sure, on that computer there is no other installs than 3DCoatTextura?  

 

Sincerely,
 

Oleg

3DCoat Team