Advanced Member nobackup Posted November 17, 2021 Advanced Member Report Share Posted November 17, 2021 (edited) I want to transfer my license to a new PC ...When I go to 'show my key' on my current pc I get this: what's going on? I still have my invoice with my license key...will it still be usable? Edited November 17, 2021 by nobackup Quote Link to comment Share on other sites More sharing options...
Carlosan Posted November 17, 2021 Report Share Posted November 17, 2021 Hello Are you logged to Pilgway site with the email you used for the purchase ? Quote Link to comment Share on other sites More sharing options...
Advanced Member nobackup Posted November 17, 2021 Author Advanced Member Report Share Posted November 17, 2021 6 hours ago, Carlosan said: Hello Are you logged to Pilgway site with the email you used for the purchase ? that's the thing, it's like my account no longer exists. Quote Link to comment Share on other sites More sharing options...
Advanced Member nobackup Posted November 17, 2021 Author Advanced Member Report Share Posted November 17, 2021 So I installed 2021 on my new machine - copied the documents folder over and it seems to work...but I still can't check my key or log into the site. Quote Link to comment Share on other sites More sharing options...
Carlosan Posted November 18, 2021 Report Share Posted November 18, 2021 Can you login ? Quote Link to comment Share on other sites More sharing options...
Advanced Member nobackup Posted November 18, 2021 Author Advanced Member Report Share Posted November 18, 2021 1 hour ago, Carlosan said: Can you login ? nope. Quote Link to comment Share on other sites More sharing options...
Carlosan Posted November 18, 2021 Report Share Posted November 18, 2021 Your issue was forwarded to web support team. Apologies for the possible inconveniences Quote Link to comment Share on other sites More sharing options...
Member marsmotion Posted November 18, 2021 Member Report Share Posted November 18, 2021 im having the same issue as "nobackup" exact same. i downloaded the most recent build as well recently. connection? anyway i am using the exact same credentials used for purchase my browser keeps that info for me every time i go to the site. i wanted to download the most recent stable as well but cant now. can you also refer me as well, to customer service. thankyou. 1 Quote Link to comment Share on other sites More sharing options...
Advanced Member nobackup Posted November 18, 2021 Author Advanced Member Report Share Posted November 18, 2021 5 hours ago, Carlosan said: Your issue was forwarded to web support team. Apologies for the possible inconveniences OK, thanks Carlosan - hopefully they will be able to help! 1 Quote Link to comment Share on other sites More sharing options...
Solution webmaster Posted November 18, 2021 Solution Report Share Posted November 18, 2021 Thanks for reporting this issue! Now when you press Show My Key in the program you will be prompted to login on website: 1 Quote Link to comment Share on other sites More sharing options...
Advanced Member nobackup Posted November 18, 2021 Author Advanced Member Report Share Posted November 18, 2021 4 hours ago, webmaster said: Thanks for reporting this issue! Now when you press Show My Key in the program you will be prompted to login on website: thanks, I sent a private reply - but basically this happens: Quote Link to comment Share on other sites More sharing options...
Advanced Member nobackup Posted November 18, 2021 Author Advanced Member Report Share Posted November 18, 2021 hi again - I've figured it out and it works now! thanks for your help . 1 Quote Link to comment Share on other sites More sharing options...
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