Member I_was_a_Bullfrog Posted April 27, 2023 Member Report Share Posted April 27, 2023 My copy of 3D Coat has "(learning)" next to the name despite the fact I have a perpetual license having chosen the rent-to-own method which I finished paying for in February of this year. Additionally, I am also receiving a message at the bottom of the screen that is telling me my license period ended on August 20, 2022, which is further adding to my confusion. Any help would be greatly appreciated. Thanks in advance Quote Link to comment Share on other sites More sharing options...
Advanced Member Elemeno Posted April 27, 2023 Advanced Member Report Share Posted April 27, 2023 log in check your pilgway account, if this still confirms august 2022 then message sales direct with proof of purchase.. they will sort it all for you Quote Link to comment Share on other sites More sharing options...
Member I_was_a_Bullfrog Posted April 27, 2023 Author Member Report Share Posted April 27, 2023 1 hour ago, Elemeno said: log in check your pilgway account, if this still confirms august 2022 then message sales direct with proof of purchase.. they will sort it all for you when I log into my account, it says permanent. Do you know how I might be able to contact the sales team? Thanks in advance. Quote Link to comment Share on other sites More sharing options...
Solution stas3dc Posted April 27, 2023 Solution Report Share Posted April 27, 2023 3 hours ago, I_was_a_Bullfrog said: when I log into my account, it says permanent. Do you know how I might be able to contact the sales team? Thanks in advance. Please uninstall first your current license . Then please run 3DCoat one more time and make the login from 3DCoat or download your license file from your account and then upload license file inside 3DCoat. Quote Link to comment Share on other sites More sharing options...
Carlosan Posted April 27, 2023 Report Share Posted April 27, 2023 If the problem persists please contact sales@3dcoat.com Quote Link to comment Share on other sites More sharing options...
Member I_was_a_Bullfrog Posted April 28, 2023 Author Member Report Share Posted April 28, 2023 18 hours ago, stas3dc said: Please uninstall first your current license . Then please run 3DCoat one more time and make the login from 3DCoat or download your license file from your account and then upload license file inside 3DCoat. This fixed it, thank you very much! 1 Quote Link to comment Share on other sites More sharing options...
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