[Fixed] 3DC Textura - UI message upon activation

[E.V.]

Hi guys, I've just activated my license (copy to clipboard then open app), but now it shows a persistent message at the bottom of the screen. It says I would have to reinstall for it to work correctly.

Is it expected or just a bug? As everything seems to be working ok I did not reinstall yet. This installation is the DEMO trial I was running before buy.

 

[Carlosan]

Hello 

Latest version is 2021.34

https://pilgway.com/files/3dcoat/2021/3DCoatTextura-2021-34.exe

Please give a try

[E.V.]

Hi Carlosan,

Thank you for the fast response! Unfortunately it's not ok yet, I did the following:

• Uninstalled license (help/uninstall);
• Uninstalled old version app;
• Installed new version app (2021-34);
• Copy license / open app / activated ok;
• The error message still there, same as before (see image).

Then I went to the website/member/downloads and noted the last version there is 2021-31... Do you think I should try it again using the 31? Also, I believe I didn't make a CLEAN uninstall, as I just went the automatic route (windows/apps/uninstall).

Feel free to add any instructions I'm willing to try. At least the software is working fine \o/

 

[Carlosan]

Yes, it is better to make a CLEAN uninstall, deleting all old folders before install again.

Hope it help

[E.V.]

Sorry for the long message here, but I did detailed so I can keep track of a solution for next time. In all my attempts I was able to run the application at the end, with license activated, no restrictions on texture size etc.

Please note that it is the first time I use the software (and I like it a lot \o/), so maybe I'm missing something in my "clean uninstall" described below.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

What I did:
- uninstalled license (help/uninstall);
- uninstalled software;
- deleted:
    - C:\Users\xxx\Documents\3DCoatTextura-2021
    - C:\Users\xxx\Documents\3D-CoatV4
    - C:\Users\xxx\Documents\AppLinks
- searched disk for "3d-coat" or "3dcoat", I did not find more to delete, apart from some shortcuts;
- restart windows;
- install new version
- open app (without copying the license);
- enter login/password;
- license is recognized, activated, but the FIXED MESSAGE appears again at the bottom;

After that I:
- uninstalled license (help/uninstall);
- open app (without copying the license);
- use the "load license" option;
- pointed to my "3DCoatTextura.license";
- license is recognized, activated, but the FIXED MESSAGE appears again at the bottom;

Then I though hum maybe I just need to reinstall it overwriting (without uninstall), so I tried it. License is recognized, activated, but the FIXED MESSAGE appears again at the bottom.

 

[Carlosan]

I am forwarding your issue at
web@3dcoat.com 

and

sales@3dcoat.com

sales@pilgway.com

please contact them to follow up on your issue.

Thanks

[Carlosan]

Hi, could you please send this info to Oleg at sales@3dcoat.com. Thanks

Several users have reported this issue, so we are trying to clarify the reasons.

- The initial questions to find out would be:
1/ Which specific version causes the problem
2/ What's the type of OS the user has
3/ Which language was chosen at the time of installation?

Let you know once I have more info from the engineering team.

Sincerely,

Oleg 

3DCoat Team <sales@3dcoat.com>

[E.V.]

Hi,

Ok I will, I wasn't cc the sales before. For my case the additional info is:

1/ Which specific version causes the problem
I have reproduce it with both 3DCoatTextura-2021-31 and 3DCoatTextura-2021-34

2/ What's the type of OS the user has
Processor AMD Ryzen Threadripper 1950X 16-Core Processor    3.40 GHz
Installed RAM 48.0 GB (47.9 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

Edition Windows 10 Home
Version 21H1
Installed on ‎2/‎18/‎2021
OS build 19043.1165
Experience Windows Feature Experience Pack 120.2212.3530.0

3/ Which language was chosen at the time of installation?
I always choose ENGLISH.

Edited August 27, 2021 by E.V.
typing

[Andrew Shpagin]

Please send me the license file via PM on the forum or to my email (andrewshpagin@gmail.com)

Maybe there is something unusual in the license text, need to check...

And the message appears only after the license activation, right?

[E.V.]

Ok I'll send it here via the forum PM, yes the message appears right after license activation and stays there.

Additionally, I check it again today and can confirm that the message goes away if I deactivate the license (going back to demo mode).

[E.V.]

I've just tested, this issue is FIXED in 3DCoatTextura version 2021-39

Wow this dev team is amazing, thank you very much!!!