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3DC Support

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  1. 3DC Support

    2021 Q1

    Still no set date here as we are finalizing the release... we should have more clarity on it within the next couple weeks. Keep you posted!
  2. Thanks for asking the questions. Yes, the upgrades from Amateur to Professional at this point also qualify for a free 3DCoat 2021 Individual license. To make it a fair policy towards everyone, we plan to keep the standard price for upgrades from Amateur to 2021 Individual at the level of current upgrades from Amateur to Pro, i.e. $280. Temporary discounts related to holiday sales or special offers are also possible, just the same as it's been happening to-date. So, it's up to you to decide at which point you'd like to upgrade. If you are happy to wait until the best discounted pricing is offered, that'd be the ideal scenario probably. Otherwise, it wouldn't make much difference to upgrade now or at a later point.
  3. 3DC Support

    Beta Tools Switching Off

    Are you using the latest Beta build? We have extended that timeline for Beta tools till March there.
  4. 3DC Support

    Buying an amateur licence

    Note: 'Simultaneous Usage', which means only 1 computer at a time. You can install the program on more than 1 computer though.
  5. 3DC Support

    Buying an amateur licence

    @teao Yes, according to our terms of use, you are allowed to run the program under the same serial key on more than 1 device, as long as you do that at alternate times, i.e. only one computer at a time. Otherwise, your serial key would get blocked. Therefore, you can easily buy and use it on one computer and then install the program on a new computer when you have it. Use Help -> Uninstall license to remove your serial key from the old install, if you no longer plan to use it there.
  6. 3DC Support

    Still waiting for my serial number

    Please, check your mailbox for a message from sales@3dcoat.com that was sent about 10 hours ago. We've been able to track down your license and resolve the issue.
  7. 3DC Support

    [Fixed] Upgrade Licence issue

    Just to confirm, both cases have been resolved now.
  8. 3DC Support

    [Solved] Upgrade to 2021 option

    We want to announce the pricing along with the new website we're working on, that's why there's a bit of mystery behind all this right now, sorry:) In any case, the upgrade from V4 Pro to 2021 Individual is expected to cost 89 euros or less, depending on the time when you purchased.
  9. 3DC Support

    3DCoat Christmas Offers until January 7, 2021

    Apologies for any possible confusion regarding the upgrading from V4 to 2021, the upgrade pricing will be announced together with the new website we're working on. But you can expect the upgrade from V4 Professional to 2021 Individual to cost no more than 89 euros.
  10. Добрый день! Спасибо за высказанные пожелания по добавлению новых функций в программе. Передали Ваши пожелания программистам.
  11. Sometimes the system would put 'read only' attribute to the folder created by 3DCoat (we don't do it on the side of the program), it could be forced by the malware protection program or other internal security software installed. So, in this case the recommendation would be to try to manually remove the 'read only' tick on the '3D-CoatV49' folder. Please, try the following steps (at least we hear that helped other users with similar problem): 1) Create the file coat_data_path.txt in the installation folder. Place the string D:/3D-CoatV49/ No carriage return at the end! 2) Move all files from C:/...documents/ to D:/3D-CoatV49/ 3) clear "read-only" status in the main and all sub-directories. 3) Run 3D-Coat and check if all is directed to the new folder now
  12. 3DC Support

    3DCoat 2021 Coming Soon & Special Offers

    Thanks for highlighting the issue. We've reported it to our engineers, it's on their radar, and Andrew is aware of your problem, as you mentioned. So hopefully a solution is found shortly.
  13. 3DC Support

    Black Friday Amateur

    We'll have a 10% off on new Amateur licenses purchased within the upcoming Black Friday sales.
  14. 3DC Support

    3DCoat 2021 Coming Soon & Special Offers

    Thanks for your support too, Kenmo!
  15. 3DC Support

    3DCoat 2021 Coming Soon & Special Offers

    Apologies for no specific information provided officially yet. We're planning to announce all the details on the new 3DCoat's website within the next few weeks. Regarding the upgrade pricing question, if you own a 3DCoat V4 Professional license purchased more than a year ago, your upgrade to 3DCoat Individual is expected to cost no more than 89 euros. Please, let us know if we could help with any other info at this point.